Daniel Madrigho Nduhura
@danielmadrighonduhur
Call Center Operator at One Acre Fund Rwanda, recording client cases and coordinating their resolution.
RwandaWhat I'm looking for
At One Acre Fund Rwanda, I record client cases in the hotline database and coordinate with other teams to resolve each issue. I also communicate system changes and collect client feedback through Client Protection Surveys.
Previously, I supported office operations at One Acre Fund Rwanda and worked in security, data entry, and reception. I’m seeking to support Field Officers and District Coordinators in Musanze with inventory tracking, technology support, data collection, onboarding, and office management.
Experience
Work history, roles, and key accomplishments
Receive client calls and record each case accurately in the hotline database. Coordinate with teams to resolve client issues and conduct Client Protection Surveys.
Managed office cleanliness and safety, enforced Covid-19 measures, and greeted and recorded visitors.
Security Officer
University of Global Health Equity (KK Security)
Jan 2018 - Jul 2020 (2 years 6 months)
Patrolled and monitored properties, controlled entry points, and acted as Team Leader during night shifts.
Temporary Data Entry Clerk
Muhanda Sector Office
Jan 2016 - Jun 2016 (5 months)
Entered population data into the online Civil Status platform and reviewed data for errors.
Receptionist
Fresh Oven Bakery
Nov 2009 - Jan 2011 (1 year 2 months)
Handled incoming calls and emails, routed them to appropriate departments, and maintained reports and records.
Education
Degrees, certifications, and relevant coursework
School of Finance and Banking
Bachelor of Business Administration, Business Administration
2011 - 2013
Bachelor of Business Administration degree from the School of Finance and Banking from 2011 to 2013.
Kagarama Secondary School
High School Diploma, General Studies
2006 - 2009
High School Diploma from Kagarama Secondary School from 2006 to 2009.
Nyagatare Secondary School
Ordinary Level Leaving Certificate, General Studies
2005 -
Ordinary Level Leaving Certificate from Nyagatare Secondary School in 2005.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Salary expectations
Job categories
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