Daniel Lawal

Lead day-to-day operations of a multi-site IT/help desk team, ensuring SLA compliance for level 2/3 support and communications services. Manage and mentor a team of 9 IT support and cybersecurity staff, and write and maintain IT policies and SOPs.

Delivered level 1 and 2 technical support across multiple project locations, achieving a 95% first-contact resolution rate. Automated software deployment and imaging, reducing installation time by 60%.

Upgraded, troubleshot, and maintained network hardware and software, including switches, desk phones, and wireless access points. Installed desktop monitors, docking stations, and VoIP phones, and provided audio-visual support.

Supported IT infrastructure for 1,000+ users, resolving 20+ daily support requests with a 98% issue resolution rate. Built an automated daily business reporting system with remote access.

Maintained 99% system uptime through proactive software and hardware upgrades. Resolved 90% of technical issues on first attempt and led installation and configuration of new IT equipment.

MBA in Cybersecurity from Nexford University, completed in 2025.

B.Sc. in Information Technology from the National Open University of Nigeria, completed in 2024.

Certified in Cybersecurity (CC) from ISC2, completed in 2024.

Supply Chain Management Mini-Master's from Arizona State University, completed in 2024.

Improving the Availability of PPH Commodities in Nigeria, a course from GHSC-PSM / Monash University, completed in 2023.

First Aid Level 3 from Highfield Qualifications, completed in 2023.

Staff Safety and Security Awareness training from USAID PLSO, completed in 2022.

Certified Network Security Specialist from the International Cyber Security Institute, completed in 2020.

National Diploma in Mechanical Engineering from Federal Polytechnic Idah, completed in 2012.

Diploma in Computer Technology from DSOLTECH Computer Academy, completed in 2010.