Daniel KapeletiDK
Open to opportunities

Daniel Kapeleti

@danielkapeleti

Experienced software analyst with a background in customer support.

Greece

What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in software analysis and development to contribute to impactful projects.

As a dedicated software analyst, I have cultivated a robust background in customer support software research, fundraising, website development, and translation. My current role involves soliciting and identifying software vendors for a customer support software suite, where I engage with clients to understand their software requirements and initiate research projects to find suitable vendors. I pride myself on my ability to organize and proof requirements lists, set up effective communication channels, and present comprehensive research results.

Previously, I served as a Fundraising Official, Website Developer, and Translator at Beluga Bible Translations, where I was responsible for Bible translation, proofreading, and website development. My efforts led to the successful identification and conversion of individual donors, as well as the implementation of impactful fundraising campaigns. My experience in web design and maintenance at Mreza Agency further honed my skills in sales and customer engagement, allowing me to effectively close deals and maintain strong client relationships.

Experience

Work history, roles, and key accomplishments

PE
Current

Researcher of Customer Support Software Vendors

Private Client in the EU

Jan 2025 - Present (5 months)

Responsible for soliciting and identifying software vendors for customer support software suite. Interviewed clients to identify software requirements and organized proofing requirements lists.

Beluga Bible Translations logoBT

Fundraising Official, Website Developer - Administrator and Translator

Beluga Bible Translations

Dec 2012 - Present (12 years 6 months)

Responsible for Bible translation, proofreading, fundraising, and website development and maintenance. Identified, contacted, and converted donors through email fundraising campaigns.

MI

Life Insurance Salesperson

Merkur Insurance

May 2005 - Present (20 years 1 month)

Responsible for the acquisition, cold calling, presentation, and sales of life insurance products to private customers. Successfully sold life insurance policies.

UA

Budget Assistant

U.S. Treasury Office of Technical Assistance

May 2004 - Present (21 years 1 month)

Provided support for the Treasury implementation in the Ministry of Finance of the Federation of Bosnia and Herzegovina. Performed translation at meetings and managed spreadsheets.

Education

Degrees, certifications, and relevant coursework

US

University of Sarajevo

Graduate Economist, International Economics

Graduated with a focus on International Economics. The curriculum covered various aspects of global economic principles and practices.

Grand Valley State University logoGU

Grand Valley State University

Undergraduate Studies, Economics, Marketing, Finance

Completed a semester abroad focusing on Economics, Marketing, and Finance. The coursework provided exposure to diverse business and economic principles.

Tech stack

Software and tools used professionally

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Daniel Kapeleti - Researcher of Customer Support Software Vendors - Private Client in the EU | Himalayas