Open to opportunities

Daniela Vargas Padilla

@danielavargaspadilla

Product assistant with 4+ years coordinating teams, improving processes, and ensuring quality in technical and administrative roles.

Germany

Message

What I'm looking for

I seek a remote or flexible project coordinator/assistant role where I can apply organization, process-improvement, QA and training experience in a collaborative team that values growth and balance.

I am a detail-oriented product assistant with over four years of experience coordinating teams, improving processes, and ensuring quality across technical and administrative roles. I focus on delivering clear, actionable reports and streamlining workflows to boost project efficiency.

My background includes evaluating hardware and software functionality, engineering and refining test cases, and managing change requests to enhance testing effectiveness. I have a strong record of preparing summary reports and training coworkers on new processes to ensure consistent outcomes.

I have also served as a point of contact for account teams, handled customer support via phone, chat and email, and supported accounting tasks such as reconciliations and asset control. I combine technical troubleshooting with customer-facing communication and documentation skills.

After a career pause for family responsibilities, I am eager to re-enter the workforce in remote or flexible project management and product support roles where I can apply my organization, coaching, and process-improvement strengths to drive measurable results.

Experience

Work history, roles, and key accomplishments

System Test Trainee

Raritan Deutschland GmbH

Jul 2016 - Sep 2016 (2 months)

Evaluated hardware and software functionality for new Power Distribution Units and sensors, authored change requests, and refined test cases to improve test coverage and testing efficiency.

Hardware Testing Test Protocols

Point of Contact, AVIVA Account

Hewlett-Packard Enterprise

Jul 2015 - Feb 2016 (7 months)

Served as the primary liaison for the AVIVA account, communicating updates between insurance and service teams, training coworkers on new processes, and delivering monthly summary reports and case prioritization to management.

Reporting Case Management Customer Support

E-Rep L1 Technical Support Agent

Hewlett-Packard Enterprise

Sep 2014 - Jul 2015 (10 months)

Provided L1 technical support for the Mondelez account via phone and email, delivered remote troubleshooting and customer training, and created process documentation to improve customer self-service and escalation follow-up.

Technical Support Customer Service Training Escalation Management Translation

Accountant Assistant

Telefónica de Promociones de San José, S.A.

Apr 2010 - Dec 2010 (8 months)

Processed purchase orders and supplier payments, performed bank reconciliations and asset audits, and maintained supplier lists and inventory control to ensure accurate financial records.

Accounts Payable Bank Reconciliation ASPEL Inventory Control Financial Reporting Aspel