Dan Ensign

Extracted and analyzed spare parts data using SAP Parts Material Master to support customer-facing teams and sales campaigns. Analyzed and responded to over 300 technical queries per year, ensuring timely resolution and compliance with turnaround times.

Implemented aircraft system upgrades and modifications to FAA standards. Troubleshot avionic system failures, removed faulty components, and performed operational checks to ensure new components work correctly.

Implemented aircraft system upgrades and modifications to FAA standards. Troubleshot avionic system failures, removed faulty components, and performed operational checks to ensure new components work correctly.

Managed Tier 1 help desk operations, providing technical support to 400+ end users. Imaged laptops and desktops, set up workstations, and upgraded components to ensure efficient workflow.

Served as system and network administrator for 100 tablets and laptops supporting 200+ troops. Developed automated scripts for daily updates of technical publications and oversaw the digital lifecycle of technical orders.

Managed maintenance and readiness of complex integrated flight systems, ensuring peak performance and reliability. Supervised and mentored 40+ Airmen, developing high-performing personnel.

Bachelor's degree in Information Technology Management from American Military University, completed in 2022.