Open to opportunities

Danasia McElroy

@danasiamcelroy

Message

Compassionate certified nursing assistant with strong patient care and customer-service experience.

United States

Message

What I'm looking for

I seek direct-care roles where I can provide compassionate patient support, grow clinical skills, work in collaborative teams, and contribute to patient comfort and safety.

I am a certified STNA and dedicated caregiver with hands-on experience as a Home Health Aide and nursing-assistant training. I consistently deliver compassionate personal care—bathing, dressing, feeding, vital signs monitoring—and maintain accurate, timely documentation while supporting household tasks.

I bring customer-service experience from retail and call-center roles, strong communication and problem-solving skills, and certifications including Ohio State Tested Nursing Assistant and American Heart Association Basic Life Support. I am dependable, organized, and focused on improving patient comfort and outcomes.

Experience

Work history, roles, and key accomplishments

Customer Representative

Sedgwick

Jul 2024 - Jan 2025 (6 months)

Processed bills per multi-state schedules and guidelines, contacted clients/facilities to obtain missing information, and reviewed operative reports to verify appropriate surgery billing.

Claims Processing Client Communication Data Entry Documentation Attention To Detail

Home Health Aide

Right at Home

May 2023 - Jun 2024 (1 year 1 month)

Assisted clients with ADLs including bathing, dressing, grooming and feeding, checked and charted vital signs and observed physical/mental conditions, and supported household tasks like laundry.

Patient Care ADLS Vital Signs Charted Personal Care Time Management

Cashier

Tim Hortons

May 2021 - Aug 2022 (1 year 3 months)

Followed food safety and hygiene procedures, processed customer orders via POS (cash, credit, gift cards), and handled customer complaints professionally to resolve issues.

Food Safety Customer Service Cash Handling Complaint Resolution Multitasking Communication

Sales Associate

Five Below

Dec 2020 - Jan 2022 (1 year 1 month)

Provided friendly customer service, operated cash register processing payments and returns, and maintained store cleanliness while advising management on restocking and service needs.

Customer Service Cash Handling Merchandising Communication Loss Prevention Teamwork