Open to opportunities

Dana Gento

@danagento

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Graphic designer with customer-service and teaching experience, skilled in Adobe Creative Suite.

Turkey

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What I'm looking for

I seek a role blending graphic design with customer-facing responsibilities or teaching opportunities where I can grow creatively and take on supervisory duties.

I am a graphic designer with practical experience in customer service, temporary supervision, and teaching. I combine hands-on design skills in Illustrator and Photoshop with real-world experience supporting customers and managing shifts at a call center.

I have taught Spanish and English to children, worked seasonal retail, and supported the T-Mobile account at Alorica as a temporary supervisor, demonstrating adaptability, communication skills, and a commitment to learning new creative tools like InDesign and Premiere.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

Alorica

Jul 2023 - Jul 2024 (1 year)

Provided customer service and technical support for the T‑Mobile account since July 2023 and served as temporary supervisor through July 2024, ensuring SLA adherence and team performance.

Customer Support Technical Support Team Supervision English B2 Call Center Operations SLA Management T‑Mobile

Language Teacher

Private Tutoring

Jan 2022 - Dec 2023 (1 year 11 months)

Taught Spanish and English to children from 2022 to December 2023, developing lesson plans and improving student language proficiency.

Lesson planning Spanish Language Classroom Management Curriculum Development

Graphic Designer

Trejo’s Boutique

Nov 2021 - Dec 2021 (1 month)

Provided temporary graphic design and visual merchandising support during peak season (November–December 2021), improving in-store promotional materials and displays.

Adobe Illustrator Photoshop Visual Merchandising Layout Design Branding Creative Composition

Education

Degrees, certifications, and relevant coursework

Technological Institute of Computing (ITC)

Technical/Professional Certificate, Computing / Information Technology

2020 - 2022

Completed studies at the Technological Institute of Computing (ITC) from 2020 to 2022.

Instituto Adolfo V. Hall Central

Technical Studies, Vocational/Technical Education

2017 - 2019

Completed vocational/technical studies at Instituto Adolfo V. Hall Central from 2017 to 2019.

Verbo (zone 16)

High School Diploma, Secondary Education

2011 - 2016

Completed secondary schooling at Verbo (zone 16) from 2011 to 2016.

Mi Pequeño Bosque

School Attendance, Primary/Basic Education

2005 - 2015

Attended primary/early schooling at Mi Pequeño Bosque from 2005 to 2015.

Universidad de San Carlos (USAC) - Free courses

Non-credit Courses, Graphic Design / Drawing

Completed free courses in lettering and creative composition, freehand drawing, architectural drawing, and geometric drawing applied to architecture through USAC.