Dana Gento
@danagento
Graphic designer with customer-service and teaching experience, skilled in Adobe Creative Suite.
What I'm looking for
I am a graphic designer with practical experience in customer service, temporary supervision, and teaching. I combine hands-on design skills in Illustrator and Photoshop with real-world experience supporting customers and managing shifts at a call center.
I have taught Spanish and English to children, worked seasonal retail, and supported the T-Mobile account at Alorica as a temporary supervisor, demonstrating adaptability, communication skills, and a commitment to learning new creative tools like InDesign and Premiere.
Experience
Work history, roles, and key accomplishments
Provided customer service and technical support for the T‑Mobile account since July 2023 and served as temporary supervisor through July 2024, ensuring SLA adherence and team performance.
Language Teacher
Private Tutoring
Jan 2022 - Dec 2023 (1 year 11 months)
Taught Spanish and English to children from 2022 to December 2023, developing lesson plans and improving student language proficiency.
Graphic Designer
Trejo’s Boutique
Nov 2021 - Dec 2021 (1 month)
Provided temporary graphic design and visual merchandising support during peak season (November–December 2021), improving in-store promotional materials and displays.
Education
Degrees, certifications, and relevant coursework
Technological Institute of Computing (ITC)
Technical/Professional Certificate, Computing / Information Technology
2020 - 2022
Completed studies at the Technological Institute of Computing (ITC) from 2020 to 2022.
Instituto Adolfo V. Hall Central
Technical Studies, Vocational/Technical Education
2017 - 2019
Completed vocational/technical studies at Instituto Adolfo V. Hall Central from 2017 to 2019.
Verbo (zone 16)
High School Diploma, Secondary Education
2011 - 2016
Completed secondary schooling at Verbo (zone 16) from 2011 to 2016.
Mi Pequeño Bosque
School Attendance, Primary/Basic Education
2005 - 2015
Attended primary/early schooling at Mi Pequeño Bosque from 2005 to 2015.
Universidad de San Carlos (USAC) - Free courses
Non-credit Courses, Graphic Design / Drawing
Completed free courses in lettering and creative composition, freehand drawing, architectural drawing, and geometric drawing applied to architecture through USAC.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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