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Dajana Julia Klak

@dajanajuliaklak

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Dedicated German trainer with expertise in international business.

Spain

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What I'm looking for

I am looking for opportunities that allow me to leverage my language training expertise in a dynamic environment, fostering professional growth and cross-cultural communication.

As a self-employed German Language Trainer, I specialize in delivering personalized corporate German courses tailored to the unique needs of individuals and businesses. My approach includes creating customized teaching materials and providing international career guidance, ensuring that my clients achieve their language goals effectively.

Previously, I served as a Customer Care Executive and Back Office professional at i-surance AG in Barcelona, where I enhanced financial data communication across international offices, ensuring compliance with financial regulations. My experience also includes roles as a Credit Controller and Compliance Officer, where I successfully managed invoicing and credit management across multiple countries, achieving high performance targets and significantly reducing compliance issues.

With a strong academic background in Italian Philology and Cultural History, coupled with certifications in Teaching German as a Foreign Language, I am passionate about fostering global connections and enhancing cross-cultural communication. I am committed to empowering professionals for international success through effective language instruction.

Experience

Work history, roles, and key accomplishments

Current

German Language Trainer

Current

Dein Business German

Sep 2023 - Present (1 year 8 months)

Deliver personalized corporate German courses to individuals and businesses, create customized teaching materials, and provide international career guidance.

German Curriculum Development Corporate Training Personalization

Customer Care Executive & Back Office

i-surance AG

Sep 2019 - Aug 2023 (3 years 11 months)

Enhanced financial data communication across international offices to ensure compliance with financial regulations and targets. Expanded training programs and led onboarding.

Customer Care Financial Communications Compliance Training Onboarding

Dedicated German Trainer

EU Business School

Sep 2018 - Sep 2019 (1 year)

Strengthened relationships with global student recruitment agencies and improved partner commission structures.

Relationship Management Recruitment

Credit Controller & Compliance Officer

PageGroup

Aug 2017 - Jul 2018 (11 months)

Managed invoicing and credit management for multiple countries, achieving high performance targets. Presented to recruiters and managers, reducing compliance issues by 70%.

Credit Invoicing Compliance Performance Management Presentation Skills

Partner Account Manager

Hewlett Packard

Apr 2016 - Sep 2016 (5 months)

Supported the Swiss market and re-activated Swiss-Italian partners.

Account Management Business Development Communication Skills

Credit Controller

Agilent Technologies

Feb 2016 - Aug 2016 (6 months)

Managed credit management & collection of over 1M EUR debts.

Debt Collection Financial Management Compliance Risk Assessment

Head Accountant Assistant

Berliner Kaffeerösterei

Sep 2015 - Sep 2015 (0 months)

Assisted in financial and payroll matters for all sister companies.

Payroll Management Accounting Financial Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

LMU Munich

Business Law

2014 - 2015

Completed a Business Law Program, gaining insights into legal frameworks and regulations affecting business operations.

Humboldt University of Berlin

Double Bachelor of Arts, Italian Philology & Cultural History

2010 - 2015

Studied Italian Philology and Cultural History, focusing on the linguistic and cultural aspects of Italy and its influence on European culture.

HTW Berlin

Public Relations

Participated in a program focused on Public Relations and Event Organization in the Non-Profit Sector, enhancing skills in communication and event management.