DAISY Anitha P
@daisyanithap
Assistant Manager in US healthcare operations specialized in overpayment recovery and process training.
IndiaWhat I'm looking for
I am an Assistant Manager with 9+ years of experience in US healthcare operations, specializing in HMO/HRP claims and overpayment recovery. I have a proven record of leading high-performance teams, delivering process improvements, and maintaining strict compliance in claims processing.
I have led OPT tracking, provider communications, quality checks that ensure 100% accuracy, and produced new overpayment concepts for client approval. I regularly manage client communications, SLA adherence, audits, and day-to-day delivery while driving corrective actions to reduce errors.
As a former Senior Trainer and Single Group Head, I have trained and mentored 100+ associates, introduced interactive training methods, and improved batch accuracy and compliance through targeted training and quality initiatives.
Experience
Work history, roles, and key accomplishments
Assistant Manager
EXL Service.com (India) Pvt. Ltd.
Feb 2021 - Jan 2026 (4 years 11 months)
Led HRP overpayment recovery operations, driving process improvements and client communications while ensuring 100% accuracy and SLA adherence; promoted after improving turnaround and reducing errors. Managed team workload, training, OPT tracking, and provider communications to streamline recovery.
Senior Trainer
Sagility India Limited
Sep 2015 - Feb 2021 (5 years 5 months)
Delivered classroom and virtual training for HMO/HRP claim processing, supported production ramp-up and quality transitions, and mentored 100+ associates to improve batch accuracy and compliance. Served as Single Group Head mentoring 20 associates and publishing performance reports.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree focusing on commerce and related business subjects, awarded in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
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