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Daines Mkaluma

@dainesmkaluma

Area Operations Manager at MGAS Limited who introduced depot prioritisation systems that contributed to a 150% rise in new customer acquisition.

Kenya
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What I'm looking for

I'm ready to bring my experience to a leadership role focused on operational efficiency and strategic impact.

At MGAS Limited, I lead regional operations and strategic planning, connecting business analysis with field execution. I introduced task prioritisation systems across depots that contributed to a 150% rise in new customer acquisition.

I also restructured analytics and reporting frameworks and rolled out customer segmentation and sales performance strategies. I manage regional P&L ownership and oversee depot managers and frontline teams.

Previously, as Depot Operations Manager at MGAS Limited, I established the Kitengela depot from the ground up and designed SOPs to standardise daily workflows. I managed a team of over 80 staff and maintained budget ownership and inventory control.

At Cytonn Investments Limited, I oversaw a team of 40+ financial advisors and designed lead-generation strategies. Earlier, as a Financial Advisor, I created customised financial plans across Real Estate, Private Equity and Structured Products.

Experience

Work history, roles, and key accomplishments

SE

Freelance Writer

Self-Employed

Oct 2015 - Jan 2017 (1 year 3 months)

Provided freelance writing services remotely.

TL

Finance Coordinator

TNT Express Worldwide Ltd.

Jan 2013 - Oct 2015 (2 years 9 months)

Coordinated finance activities for TNT Express Worldwide Ltd.

Education

Degrees, certifications, and relevant coursework

UN

University of Nairobi

Master of Science, Finance

Ongoing Master of Science in Finance with a focus on Finance and Investment.

AI

African Management Institute

AMI Leadership Program, Leadership

2022 - 2022

Completed the AMI Leadership Program in 2022.

CA

Catholic University of Eastern Africa

Bachelor of Commerce, Finance

Bachelor of Commerce with a specialization in Finance.

KA

KASNEB

CPA Part II – Section IV, Accounting

2020 - 2020

Completed CPA Part II – Section IV in 2020.

Tech stack

Software and tools used professionally

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