At Momentum Telecom Inc., I troubleshoot hosted and cloud voice services, including PBX features, registrations, signaling, call flows, and provider connectivity for white-label voice solutions.
I investigate call-quality and call-completion issues using Oracle / OCOMS, Hammer, and Wireshark to review call ladders, call captures, IP tracking, and PCAP data. I also verify hosted features and voice infrastructure using Tier 3 and carrier-level tools.
I provide Tier 1 and Tier 2 support across voice, data, and cable services, and escalate incidents with clear troubleshooting details. I also monitor network alarms and BGP routing issues, perform proactive service checks, and coordinate with developers, upstream cloud teams, and voice carriers on repairs and connectivity issues.
