Open to opportunities

Cynthia Roberts

@cynthiaroberts

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Certified Substance Abuse Counselor with over 10 years of experience.

United States

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What I'm looking for

I am seeking a role that allows me to further my impact in addiction recovery, focusing on client-centered approaches and collaboration within a supportive team environment.

I am a certified and compassionate Substance Abuse Counselor with over 10 years of experience in addiction recovery and behavioral therapy. My journey has been dedicated to providing client-centered support services that drive positive outcomes for individuals in need. I have a proven ability to manage high caseloads, facilitate therapeutic groups, and collaborate with multi-disciplinary teams to promote mental wellness, particularly in underserved communities.

Throughout my career, I have honed my skills in Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and Motivational Interviewing. My experience spans both correctional and community-based environments, where I have successfully delivered evidence-based interventions and maintained comprehensive case records. I am passionate about making a difference in the lives of my clients and ensuring they receive the support they need to overcome their challenges.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Alorica

Jul 2024 - Present (1 year)

Responded to inbound customer inquiries to assist with DIRECTV service setup and technical support. Maintained detailed records of customer interactions and ensured satisfaction through professional communication.

Customer Service Sales Technical Support Customer Relationship Management Communication Skills Record keeping Inbound

Substance Abuse Counselor

GEO Group, Inc.

Aug 2021 - Jul 2024 (2 years 11 months)

Managed a caseload of 80 clients within the Prevention Program contracted by the Florida Department of Corrections. Facilitated group and individual therapy on topics including Victim Impact, Parenting, Anger Management, Life Skills, and Employment Readiness, while maintaining all case records including DAP notes, assessments, progress reviews, and discharge planning.

Case Management Group Therapy Individual Therapy DAP Notes Thinking For A Change (T4C)Moral Reconation Therapy (MRT)Discharge Planning

Vet Diet Agent

Chewy

Oct 2019 - Aug 2021 (1 year 10 months)

Processed veterinary prescription orders and ensured timely communication with clinics for approval. Delivered exceptional service through accurate documentation and resolution of customer concerns.

Customer Service Veterinary Support Documentation Problem Solving

Substance Abuse Counselor

Salvation Army

Aug 2014 - Jul 2017 (2 years 11 months)

Oversaw a 15-patient caseload with complex diagnoses including co-occurring disorders. Delivered CBT and DBT-based therapy sessions for individuals and families, and collaborated with social workers and probation officers to align treatment plans with legal obligations.

Substance Abuse Counseling Cognitive Behavioral Therapy (CBT)DBT Case Management Co Occurring Disorders Family Therapy Collaboration Treatment Planning

Education

Degrees, certifications, and relevant coursework

Grand Canyon University

Master of Science, Addictions Counseling

Completed a Master of Science in Addictions Counseling. This program provided advanced knowledge and skills in various therapeutic approaches and client support services.

Florida Memorial University

Bachelor of Arts, Criminal Justice

Obtained a Bachelor of Arts in Criminal Justice. This degree provided a foundational understanding of the criminal justice system and related social issues.