At Canal+, I scope ITSM requests with business teams and external partners, then turn requirements into specifications, Epics, and User Stories in Jira. I also manage ServiceNow enhancements and evolve ITSM processes, including redesigning the service catalogue and request forms.
At PwC, I conducted IT due diligences and worked on post-acquisition integration strategies, a Target Operating Model, and a ServiceNow implementation after a carve-out. Earlier, at Coca-Cola Europacific Partners, I managed IT projects including an automated penalty management tool and real-time equipment tracking tools for the 2024 Olympic Games.
