Cynthia Dominguez
@cynthiadominguez
I lead population health, HEDIS, care management, and healthcare operations to close care gaps at scale.
Dominican RepublicWhat I'm looking for
At Doral Health & Wellness, I lead Patient Navigation, HEDIS, Pre-Visit Planning, and Population Health workflows across multiple clinical locations and a large attributed patient population.
I build SOPs, training and competency tools, KPI frameworks, dashboards, and performance-management processes that strengthen accountability, care-gap closure, patient access, documentation, and quality outcomes. I partner with clinical, administrative, IT, and leadership teams while using eClinicalWorks, Healthix/HIE, ACG risk stratification, Excel, and analytics tools to guide outreach and performance monitoring.
My MD background includes international health insurance operations at Bupa Global Latin America, where I reviewed complex medical cases, supported claims review and medical-cost control, and provided clinical decision support. I have also coordinated surgical journeys, supervised neurosurgical coordination, and supported infection-control education.
I'm focused on translating healthcare data into practical workflows that improve patient engagement, operational consistency, and population health performance.
Experience
Work history, roles, and key accomplishments
Patient Navigation / HEDIS / Pre-Visit Planning Manager
Doral Health & Wellness
May 2022 - Present (4 years 3 months)
Lead Patient Navigation, HEDIS, Pre-Visit Planning, and Population Health workflows for a large attributed patient population. Manage multidisciplinary teams, develop SOPs, KPI frameworks, and dashboards, and partner with clinical and leadership teams to improve quality outcomes and workflow efficiency.
Surgical, Sales & Patient Coordinator
CSTAR International, LLC
May 2021 - Sep 2022 (1 year 4 months)
Managed sales processes and coordinated cosmetic-surgery procedures from initial inquiry through recovery coordination. Coordinated schedules, logistics, communications, and patient experience across the surgical journey.
Senior Medical Advisor
Bupa Global Latin America
Mar 2018 - Jan 2022 (3 years 10 months)
Reviewed and followed complex medical cases and records within international health insurance operations. Supported medical-cost control and claims review through clinical case assessment and provider-network guidance.
Medical Representative / Surgical Asepsis Line Specialist
Farmaconal
Mar 2017 - Mar 2018 (1 year)
Promoted hospital infection-control and prevention solutions, specializing in surgical asepsis and healthcare-professional education.
Surgical Coordinator Supervisor
Adohealth / ANSI
Feb 2015 - May 2017 (2 years 3 months)
Managed surgical schedules, logistics, and patient-surgeon coordination for neurosurgical services and supervised day-to-day coordination activities.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Santo Domingo
Doctor of Medicine, Medicine
2002 - 2010
Doctor of Medicine (MD) degree from Universidad Autónoma de Santo Domingo, completed from 2002 to 2010.
Canadian American English Institute
English as a Foreign Language
2000 - 2003
Studied English as a Foreign Language at the Canadian American English Institute from 2000 to 2003.
Centu
Computer & Information Sciences
2005 -
Studied Computer & Information Sciences and Support Services at Centu in 2005.
Politécnico Nuestra Señora del Carmen
Technical High School Diploma, Nursing
1997 - 2001
Earned a Technical High School Diploma in Nursing from Politécnico Nuestra Señora del Carmen, completed from 1997 to 2001.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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