Cromartie Faulks Jr

Reviews and enters invoices into Viewpoint daily, verifying pertinent information related to assigned purchase orders and proper general ledger coding. Manages the branch invoice email inbox and uploads invoices into Viewpoint as needed. Reconciles vendor statements to open payable reports monthly.

Supported financial operations in a hybrid role, ensuring service continuity and compliance with organizational standards. Conducted quality assurance reviews on ACH electronic payment reports to verify transaction accuracy, compliance, and integrity. Audited expense reports for purchasing cards, employee reimbursements, and travel expenses to minimize errors and ensure policy adherence.

Served as Air Traffic Controller for Air Force training missions, directing aircraft movement to ensure safety in complex airspace. Managed 30–40 airborne aircraft per mission, issuing safety procedures, adjusting altitudes, and executing tactical maneuvers to prevent conflicts. Recorded and updated classified documents, maintained confidentiality, and performed high-volume data entry with precisi

Earned Employee of the Month three times for outstanding customer service, professionalism, and client satisfaction. Managed 60–70 inbound calls daily, resolving and escalating customer inquiries and concerns efficiently and courteously. Troubleshot technical issues with Texas STAAR assessments and provided accurate information to support test-takers and educators.

Conducted outbound calls to homeowners regarding lien statuses, ensuring payments were current to prevent penalties. Guided customers through steps to secure their homes and avoid foreclosure or eviction. Used CRM software to accurately document customer interactions, requests, and sales history for organized account management.

Served as liaison between patients and the medical center, ensuring a compassionate, patient-focused admission experience. Directed patients to appropriate locations and provided information on services to enhance satisfaction. Verified, organized, and securely maintained medical records, upholding confidentiality and compliance with healthcare regulations.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.

Pursued general studies, focusing on a broad curriculum to build a strong academic foundation. Engaged in coursework that enhanced analytical and research capabilities.