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Cristy Ann User

@cristyannuser

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Customer Service Associate at BDO Unibank processing banking transactions and supporting customers.

Philippines

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What I'm looking for

I’m eager to contribute as a Virtual Assistant.

At BDO Unibank, I process over-the-counter transactions and help customers with inquiries, concerns, and banking information. I also support daily branch operations and maintain accurate transaction and customer records.

During my internships at BATOY NANGKIL, (BN) GROUP CORP. and the COMMISSION ON AUDIT, I supported recruitment, payroll, inventory records, and audit documentation. I’m eager to contribute as a Virtual Assistant.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

BDO Unibank

Aug 2026 - Present (2 months)

Processed daily over-the-counter transactions including deposits, withdrawals, payments, remittances, and foreign exchange. Delivered excellent customer service and ensured compliance with bank policies and procedures.

Customer Service Cash Handling Transaction Processing Banking Systems Compliance Records Management Microsoft Office Google Workspace

Business Operations Intern

Batoy Nangkil (BN) Group Corp.

Apr 2026 - May 2026 (1 month)

Provided customer support through social media and assisted with recruitment, inventory management, payroll processing, and bank transactions. Worked across multiple departments while maintaining accuracy and meeting deadlines.

Customer Support Recruitment Inventory Management Payroll Processing Bank Transactions Social Media Microsoft Office Google Workspace

Audit Intern

Commission on Audit

Feb 2026 - Mar 2026 (1 month)

Reviewed reimbursement and payment claims for compliance with government regulations. Verified Daily Time Records and supporting documents, organized financial records, and assisted in resolving documentation discrepancies.

Audit Compliance Records Management Attention To Detail Confidentiality Microsoft Office Google Workspace