Courtney User

Manage 7 specialty clinics (12 providers, 20 staff), oversee provider scheduling and authorizations, run monthly RVU billing reports, handle service recovery and cash management, and interview/train new staff to improve clinic operations.

Ran EKGs and applied heart monitors, obtained authorizations, scheduled procedures and surgeries with hospitals, and managed daily schedules for 2 physicians and 1 nurse practitioner.

Triaged patients with precise charting, administered injections and EKGs, processed refill requests and DME/home health orders, and built strong rapport with patients to support care continuity.

Obtained vital signs and UDS/eForce screenings, prepared injections in sterile environments, processed refills and prior authorizations, and maintained strong interactions with patients and offices.

Remotely documented patient–physician encounters, analyzed and prioritized clinical information, and completed accurate charts in a timely manner to support provider workflow.

Obtained vital signs, assisted physicians with procedures, performed venipuncture and suture removal, administered injections, and maintained accurate EHRs and medical records for patient and legal requests.

Educated pet owners on care responsibilities, maintained animal health and cleanliness, and administered medications and sought veterinary care when needed.

Assisted residents with activities of daily living, medication and meal reminders, light housekeeping, and maintained thorough patient records to ensure timely information flow to the care team.

Documented incoming payments, posted checks and payments, reviewed inventory and prepared payments, and provided customer service to maintain client relationships.

Grade: 4.0 GPA

Activities and societies: Relevant courses: Medical Terminology; Anatomy and Physiology I and II; Medical Law and Bioethics; President’s List April 2014–April 2016

Completed an Associate of Applied Science in Medical Assisting with President’s List honors and a 4.0 GPA.