Courtney Rhone

I’m a friendly, detail-oriented administrative professional with experience supporting customers, coordinating projects, and keeping busy teams organized. I enjoy solving problems, writing clear communication, and making complicated processes easier for people to understand.

In my most recent role as a Customer Service Lead (Contract) with Three Rivers Legal Services, I’ve served as the first point of contact for donors, volunteers, and event attendees leading up to a major fundraising event. I respond to phone and email enquiries with professionalism and care, coordinate registrations, schedules, and event communications, and stay organized to solve issues as they come up.

Previously, I supported healthcare professionals through project work with the Royal Australasian College of Surgeons across Australia and New Zealand from 2023–2025. I wrote resources, emails, reports, and communications for diverse stakeholders, worked closely with multiple teams to improve processes, and helped deliver successful programs.

Earlier, as an Executive Officer (2018–2023), I supported senior leaders through project coordination, meetings, reports, and day-to-day administration. I also spent 2015–2018 as an English Communication Coach (Remote) with Lingo Live, providing one-on-one online coaching and clear written feedback after every session—an experience that strengthened my ability to collaborate remotely and tailor communication to real people and real needs.