Costas Petrou
@costaspetrou
Results-driven professional seeking a challenging position in a progressive organisation.
CyprusWhat I'm looking for
As a seasoned credit controller and collections manager with over 15 years of experience, I have a proven track record of successfully managing credit and collections application functions, identifying and resolving payment issues, and improving process efficiency. My expertise in credit control, debt collection, and customer service has enabled me to make significant contributions to the overall success of my previous organisations.
I possess excellent communication and negotiation skills, with the ability to work effectively with clients, management, and internal stakeholders. My proficiency in MS Office, including strong Excel skills, has allowed me to streamline processes and improve reporting. I am committed to delivering high-quality results and providing exceptional customer service.
With a strong educational background in Computer Science and English Language and Literature, I am well-equipped to adapt to new technologies and processes. I am a results-driven individual with a passion for continuous learning and improvement, and I am excited to bring my skills and experience to a new challenge.
Experience
Work history, roles, and key accomplishments
Credit Controller
Deloitte Ltd.
Monitor accounts daily to ensure that all overdue payments are settled. Collect and record payments on overdue accounts from clients on a national scale. Identify outstanding account receivables. Ensure all client information is correct. Communicate with clients through phone and e-mails to follow up on overdue amounts and facilitate timely payments. Prepare reports that assist with tracking overd
Collections Officer 1
Moore Stylianou & Co
Opening/closing of debtors' accounts. Prepare invoices and statements. Issue of credit notes. Reconcile debtor accounts. Generate any required reports. Create monthly and annual reports. Develop budgets and financial plans. Bank Reconciliations. Set up payment plans.
Collections Manager
Cablenet Communication Systems Ltd
Manage all credit and collections application functions for the Company. Monitor credit limits of all outstanding accounts. Ensure the accuracy of all charges and credits to various accounts. Continually assess team and processes. Design and implement process improvements to improve payments and minimise outstanding receivables. Represent the Company in all dealings with third-party collection age
Customer Service Manager
Cablenet Communication Systems Ltd
Ensure that customer service excellence is offered and maintained at all levels. Responsible for the daily operations at the Company branches. Ensure employee scheduling is optimal to meet customer demands. Coach to ensure customer problems are handled appropriately and participate in the negotiation and resolution where necessary. Monitoring and Leading Customer Service team members' activities.
Technical Support
Francoudi & Stephanou Financial Services
Telephone and Website Technical Support. Receiving requests to create Free Portfolio Accounts. Updating e-mail database. Updating the Company's website with daily news. Sending daily e-mail reports to customers.
Customer Support Services
Technomart Engineering Consultants Ltd
Telephone and on-site support. Offer training to customers on how to use the Company's software. Preparing software manuals for customers.
Customer Support Services
L.K. Globalsoft.com/Internet Division
Telephone and on-site support. Offer training to customers on how to use the Internet at the Company's offices. Preparing Internet guides and manuals. On-site installation and configuration of programs and modems for Internet connection within networks and/or standalone Windows-based PCs. Repairing and configuring customers' computers at the Company's offices.
Customer Support Supervisor
Primetel Ltd
Subscriptions' Administration. Billing Administration (issue invoices, payments, and credit notes). Technical Support. Responsible for updating the Company's website with daily news and information. Domain Administrator. Notifications: Responsible for preparing and sending all kinds of messages to customers. Project Coordination: responsible for coordinating small projects for Internet connectivit
Education
Degrees, certifications, and relevant coursework
Costas hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Social media
Job categories
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