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cloei durrant

@cloeidurrant

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Dedicated Quality Outreach Specialist focused on healthcare quality improvement.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my expertise in healthcare quality and compliance, while fostering a collaborative environment that prioritizes patient-centered care and continuous improvement.

I am a dedicated and detail-oriented Quality Outreach Specialist with a strong background in healthcare quality initiatives, patient outreach, and HEDIS measure compliance. With a master’s degree in Healthcare Administration and as a credentialed Registered Respiratory Therapist (RRT), I have proven my ability to drive performance improvement and enhance compliance with HEDIS and NCQA standards.

Throughout my career, I have successfully led multidisciplinary teams to optimize population health outcomes. My experience includes proactive outreach to members and providers, collaborating with cross-functional teams to drive population health strategies, and performing quality control reviews on analytical data. I am committed to advancing population health through data-driven and patient-centered strategies, ensuring that quality care is delivered effectively.

Experience

Work history, roles, and key accomplishments

Current

Clinical Quality Outreach Specialist

Current

Blue Cross of Idaho

Aug 2021 - Present (3 years 10 months)

Conducted proactive outreach to members and providers to close care gaps and achieve HEDIS and value-based goals. Performed quality control reviews on analytical data, ensuring accuracy and compliance with reporting guidelines. Abstracted medical records to support HEDIS and supplemental data submissions, meeting strict NCQA and CMS standards.

CMS Data Analysis Quality Control

Registered Respiratory Therapist & Patient Safety Specialist

St. Luke’s Medical Center

Dec 2014 - Aug 2021 (6 years 8 months)

Spearheaded patient safety programs and evaluated organizational risk mitigation strategies, conducting root cause analysis for sentinel events across departments. Mentored and precepted NICU respiratory staff, reinforcing quality neonatal and pediatric care practices. Collaborated with leadership to prepare for Joint Commission accreditation and safety audits, guiding action plan development base

Patient Safety Risk Mitigation Root Cause Analysis Compliance Respiratory Therapy

Education

Degrees, certifications, and relevant coursework

Boise State University

Bachelor of Science, Respiratory Therapy

Earned a Bachelor of Science in Respiratory Therapy, building a strong foundation in clinical respiratory care. Developed skills in patient assessment, treatment modalities, and critical care management.

Idaho State University

Associate of Applied Science, Respiratory Therapy

Obtained an Associate of Applied Science in Respiratory Therapy, focusing on fundamental respiratory care practices. Acquired practical skills essential for patient support and therapeutic interventions.

Capella University

Master’s in Healthcare Administration, Healthcare Administration with a Specialization in Leadership

Completed a Master's degree focusing on healthcare administration with a specialization in leadership. Gained expertise in strategic planning, organizational management, and healthcare policy to drive performance improvement.