cloei durrant

Conducted proactive outreach to members and providers to close care gaps and achieve HEDIS and value-based goals. Performed quality control reviews on analytical data, ensuring accuracy and compliance with reporting guidelines. Abstracted medical records to support HEDIS and supplemental data submissions, meeting strict NCQA and CMS standards.

Spearheaded patient safety programs and evaluated organizational risk mitigation strategies, conducting root cause analysis for sentinel events across departments. Mentored and precepted NICU respiratory staff, reinforcing quality neonatal and pediatric care practices. Collaborated with leadership to prepare for Joint Commission accreditation and safety audits, guiding action plan development base

Earned a Bachelor of Science in Respiratory Therapy, building a strong foundation in clinical respiratory care. Developed skills in patient assessment, treatment modalities, and critical care management.

Obtained an Associate of Applied Science in Respiratory Therapy, focusing on fundamental respiratory care practices. Acquired practical skills essential for patient support and therapeutic interventions.

Completed a Master's degree focusing on healthcare administration with a specialization in leadership. Gained expertise in strategic planning, organizational management, and healthcare policy to drive performance improvement.