Open to opportunities

Christopher Greco

@clgreco

Message

Multifaceted customer success leader, copywriter, and published author

United States

Message

What I'm looking for

Remote customer facing roles

Hi, I’m Christopher Greco—an experienced Customer Success and Operations professional with a background that blends strategic thinking, empathetic leadership, and creative storytelling. I’ve led high-performing support teams, optimized workflows, and scaled processes in both startup and growth-stage environments, helping companies improve retention and customer satisfaction.

I bring a unique lens to every role I take on: as a published novelist (Lightning in a Bottle, 2024), stand-up comedian, and former pro wrestler, I’ve built a career around understanding what resonates with people—whether through support systems, content, or narrative. I’m passionate about mental health advocacy, especially for ADHD and OCD communities, and I bring that same empathy and clarity to the way I build relationships, train teams, and communicate with users.

Let’s build something meaningful together—where your mission meets the right voice, systems, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Sales & Customer Success Lead

Current

Wild Fork

Sep 2025 - Present (3 months)

Provide consultative, high-touch retail support and conflict resolution, manage localized inventory and digital ordering to ensure seamless click-and-collect experiences and preserve brand loyalty.

& Customer Success Retail Operations Inventory Management Conflict Resolution Point of Sale Customer Retention On Site Service Recovery

Current

Sales Lead (Customer Success & Retention)

Current

Wild Fork

Sep 2025 - Present (3 months)

Consult with hospitality clients to identify high-value products, drive feature adoption, and accelerate customer activation through guidance on membership and digital ordering journeys.

Customer Success Sales Leadership Retention Strategies Product Adoption Customer Onboarding Consultative Sales Digital Ordering

Current

Author & Independent Performer

Current

Lightning in a Bottle

Jan 2019 - Present (6 years 11 months)

Published author and performer specializing in audience engagement and clear storytelling, translating complex narratives into accessible formats for diverse audiences.

Public Speaking Writing Storytelling Presentation Content Creation

Current

Founder & Brand Creator

Current

Guap’s Grubs / Boozerweight Championship Beer

Jan 2019 - Present (6 years 11 months)

Designed end-to-end customer lifecycles for independent brands, used social sentiment data to refine messaging, and drove community engagement and brand growth.

Brand Strategy Customer Lifecycle Design Social Media Analysis Community Engagement Messaging Product Marketing entrepreneurship

Customer Experience Operations Lead

Harry's Inc.

Mar 2020 - Feb 2025 (4 years 11 months)

Optimized customer journeys from analysis of 6,000+ monthly interactions, implemented automated macros and triggered responses, and produced playbooks that improved platform ROI and achieved 95% CSAT.

Customer Journey Mapping Data Analysis Automation CSAT Optimization Playbook Development Process Improvement Cross Functional Collaboration

Technical Support Analyst

Micros Retail Systems (Shift4)

Feb 2016 - Dec 2018 (2 years 10 months)

Supported restaurant operators on POS and financial systems, diagnosed adoption hurdles and reproducible bugs, and collaborated with engineering to deliver scalable fixes and training assets that accelerated activation.

Technical Support Troubleshooting Root Cause Analysis Training Development Stakeholder Communication Hospitality Technology POS systems

Assistant Manager

Jersey Mike’s Subs

Jan 2014 - Jan 2016 (2 years)

Managed frontline restaurant operations and a service team, overseeing scheduling, peak-hour customer flow, and compliance to brand standards to maintain quality and speed of service.