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Clement Yeboah

@clementyeboah

Operations and management leader with decade-long experience in education and client-centric business operations.

Ghana
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What I'm looking for

I’m looking to lead operations that improve learning outcomes and customer satisfaction—driving workflow efficiency, team accountability, and measurable service quality. I want an environment where strong communication and continuous improvement directly support parents, clients, and instructional delivery.

I’m an operations and management professional with over a decade of experience across educational coordination, administrative leadership, and client-centric business operations. I’m known for optimizing complex workflows, managing team performance, and improving customer satisfaction through clear accountability.

In my current role as an Academic Tutorial Director & Founder, I run end-to-end operations for an academic tutorial service—curriculum support, assignment tracking, and test preparation. I manage parent relations, onboarding, and follow-ups on student progress, while coordinating schedules to ensure high-quality instructional outcomes.

Previously, I created operational procedures at St. Moses Hospital to improve workflow efficiency, identify bottlenecks, and reduce waste without lowering service standards. I’ve also led pipeline and conversion work as a Business Development / Marketing Manager, supervised sales and administrative teams, and supported data accuracy and logistics in high-volume environments at the National Identification Authority.

Experience

Work history, roles, and key accomplishments

CC
Current

Academic Tutorial Director

Clements' Academic City

Jan 2026 - Present (5 months)

Direct end-to-end operations for an academic tutorial service, including curriculum support, assignment tracking, and test preparation. Manage parent onboarding and follow-ups on student progress while coordinating instructional schedules to ensure quality outcomes.

PE

Business Development Manager

Primus Real Estate & Kayas Real Estate

Oct 2021 - Jun 2024 (2 years 8 months)

Managed real estate lead pipelines by responding to inquiries and converting prospects into partnerships. Supervised sales and marketing staff, coordinated promotional assets with digital/media teams, and tracked client acquisition streams to meet productivity benchmarks.

National Identification Authority logoNA

Card Verification Officer

National Identification Authority

Jan 2019 - Jan 2022 (3 years)

Managed printer server and identity enrollment systems for mass registration under high-volume, time-sensitive conditions. Coordinated logistics for high-value system resources and ensured accurate data entry for identity registrations.

SU

Administrative Assistant

Sunyani Technical University

Sep 2015 - Sep 2016 (1 year)

Managed daily departmental schedules and supported staff and students with academic and operational administration. Generated analytical reports, organized large meetings, and maintained clear administrative support for marketing activities.

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology logoKT

Kwame Nkrumah University of Science and Technology

Master of Business Administration, Human Resource Management

2024 -

Pursuing a Master of Business Administration (MBA) with a focus on human resource management. Coursework includes advanced organizational behavior, strategic HR, training & development systems, and team dynamics.

Chartered Institute of Bankers (CIB Ghana) logoCG

Chartered Institute of Bankers (CIB Ghana)

Executive Certificate in Banking Operations, Banking Operations

2015 - 2016

Earned an Executive Certificate in Banking Operations. Relevant coursework included accounting & finance, business economics, credit management, and corporate ethics.

University of Cape Coast (UCC) logoUU

University of Cape Coast (UCC)

Bachelor of Management Studies, Business Management

2011 - 2015

Completed a Bachelor of Management Studies in business management. The program covered foundational business and management topics relevant to business operations.

Tech stack

Software and tools used professionally

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