Looking for a job

Claudia Iturraran

@claudiaiturraran

Message

I strengthen banking operations, operational risk controls, and client relationships across financial services.

Peru

Message

What I'm looking for

I'm looking to continue strengthening my career in consulting, financial services, and client relations within a recognized organization.

I've built 18 years of banking experience across PNC Bank and Scotiabank, spanning cash operations, operational risk, lending, and client relationships.

As Teller Lead at PNC Bank, I led teller coaching, scheduling, balancing, vault controls, ATM reconciliation, and customer referrals while applying BSA/AML, OFAC, Reg CC, and Reg E controls.

At Scotiabank, I advised business units on operational risk, reported to the Operational Risk Committee, supervised loan processing, structured retail lending, and managed a portfolio of 75 high-net-worth clients. I work bilingually in English and Spanish and want to continue growing in consulting, financial services, and client relations.

Experience

Work history, roles, and key accomplishments

Teller Lead

PNC Bank

Sep 2024 - Sep 2025 (1 year)

Led and developed the teller team, ensuring accuracy in cash operations and managing the vault under dual control. Managed the lobby to drive digital adoption and generate qualified referrals, while applying regulatory policies and controls.

Leadership Cash Operations Customer Experience Consultative Sales Cash Management ATM Operations Compliance Anti Money Laundering OFAC Regulation CC Reg. E Risk Mitigation Team Supervision

Internal Control Manager

Scotiabank

Feb 2019 - Apr 2022 (3 years 2 months)

Advised business units on operational risk identification, assessment, mitigation, and monitoring. Ensured operational risk events had reasonable and consistent risk treatment actions and reported to the Operational Risk Committee.

Operational Risk Risk Assessment Risk Mitigation Monitoring Reporting Stakeholder Management

Senior Analyst & Assessments

Scotiabank

Nov 2017 - Feb 2019 (1 year 3 months)

Supported business units in operational risk assessments, including risk/control self-assessments. Performed quality assurance of operational risk evaluations conducted by business units.

Operational Risk Risk Assessment Control Self Assessment Quality Assurance

Supervisor, Loans Processing

Scotiabank

Jun 2014 - Jan 2016 (1 year 7 months)

Supervised a team of 6 analysts in meeting processing performance goals. Provided support to sales channels on loan status inquiries.

Team Supervision Loan Processing Performance Management Sales Support

Loan Officer

Scotiabank

Jan 2010 - May 2014 (4 years 4 months)

Structured and negotiated retail lending facilities. Resolved issues in credit applications and contributed to credit training for sales channels.

Credit Structuring Credit Analysis Negotiation Problem Solving Training

Relationship Banker

Scotiabank

Oct 2006 - Dec 2009 (3 years 2 months)

Provided financial advice guiding clients on investing, savings, and borrowing solutions. Assessed potential new clients and managed a portfolio of 75 high net worth individuals.

Financial Advisory Client Management Portfolio Management Sales