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Claudia Cloete

@claudiacloete1

Information Systems Intern at Lesedi Nuclear Services supporting IFS Cloud users, administering access, and delivering practical AI training.

South Africa

Message

At Lesedi Nuclear Services, I support IFS Cloud adoption across operational processes, including time registration, purchase requisitions, and system navigation. I also administer user access and licences.

I provide first-line ERP support by resolving routine issues and coordinating complex escalations with third-party service providers. I deliver training on AI fundamentals and responsible workplace use, turning technical concepts into practical guidance.

Earlier, at the University of Cape Town, I supported student registration and verified records, contributing to reported reductions in processing time and registration errors. I also supported students as a front desk assistant and mentor, and assisted with English comprehension and writing at Vredendal High School.

Experience

Work history, roles, and key accomplishments

Current

Information Systems Intern

Current

Lesedi Nuclear Services

Support IFS Cloud adoption across operational processes, assisting users with time registration, purchase requisitions and system navigation. Administer user access and licensing, provide first-line ERP support, and deliver training on AI fundamentals.

IFS Cloud ERP Support User Administration Access Control Tier 1 Technical Support Incident resolution Escalation Management User Training AIFundamentals Responsible AI Process documentation Stakeholder Communication Microsoft 365 Excel Microsoft Word Drawio

Teacher's Assistant

Vredendal High School

Apr 2021 - Dec 2021 (8 months)

Provided individual academic support in English comprehension and writing, adapting guidance to learner needs. Streamlined classroom administration and coordinated communication between learners and teaching staff.

Academic Support Communication Skills Classroom administration Coordination

Commerce Education Development Unit Mentor

University of Cape Town

Feb 2019 - Dec 2020 (1 year 10 months)

Mentored 3+ first-year students annually, providing practical guidance on study techniques, time management and access to university resources. Supported students' transition into university through structured check-ins and personalised academic guidance.

Mentorship Study Techniques Time Management Academic Guidance Student Support

Registration Assistant

University of Cape Town

Jan 2020 - Feb 2020 (1 month)

Managed student registration enquiries and enrolment support, contributing to a reported 50% reduction in processing time. Verified student records and supporting information, contributing to a reported 30% reduction in registration errors.

Student Registration Enrolment Support Data Verification Customer Service Administrative Support

Student Front Desk Assistant

University of Cape Town

Feb 2019 - Dec 2019 (10 months)

Resolved a reported 80% of student enquiries at first contact, strengthening service responsiveness. Coordinated maintenance and accommodation queries between students and housing management, and verified resident information.

Customer Service Issue Resolution Coordination Data Verification Documentation