Claribel Gutierrez

Oversaw and managed the company’s payroll operations for 400 employees, ensuring accurate and timely payment of wages and salaries while maintaining compliance with relevant rules and regulations. Managed all aspects of the payroll cycles, including gathering and calculating payroll data, processing new hires, terminations, and salary adjustments.

Processed and accurately administered bi-weekly payroll for administrative and 1099 employees on time, calculating wages, benefit deductions, withholdings, and overtime hours. Ensured compliance with federal, state, and local payroll regulations and remained updated on changes in laws and regulations.

Managed payroll processing for 2 security companies with 300+ employees every week, ensuring compliance with payroll-related laws and regulations, including FLSA, FICA, and HIPAA. Collaborated with HR and the Benefits team to ensure accurate payroll data, deductions, and garnishments.

Entered and processed new hire information and records, maintained I-9 records, administered background checks, and facilitated new hire orientations. Leveraged expertise with ADP Workforce to keep data and employees up-to-date and comply with state and federal regulations concerning employment.

Led all aspects of corporate group and incentive sales, including lead generation, proposal creation, site inspections, and contract execution for an 878-room property. Managed group sales contracts by executing all contracted terms and delivered exceptional customer service to drive satisfaction and loyalty.

Served as the primary point of contact for group leads, building management, and suppliers. Performed the corporate request for proposal (RFP) process and facilitated group leads, customer inquiries, and lead requests for various group types.

Created and sent email correspondence to enhance communication with clients, maintained the agency calendar, and assisted with reservations as needed. Initiated protocols to drive the retention of current accounts, researching guest stays for previous years to prospect for future repeat business.

Delivered exceptional levels of service while greeting guests and assisting clients with reservations and inquiries related to room rates, hotel information, and guest activity. Accurately entered reservations and requested information in the property management systems and answered a multi-line telephone professionally.

Completed a Bachelor of Arts degree in Hospitality. Gained comprehensive knowledge of the hospitality industry, preparing for various roles within the sector.

Obtained a Bachelor of Arts degree in Hospitality. Focused on various aspects of the hospitality industry, preparing for roles in hotel management and guest services.