Cinthya Tirado

Rapidly promoted to support implementation and optimization of data entry workflows. Assisted in system configuration, process standardization, and onboarding initiatives.

Promoted on an accelerated track to lead the data entry team based on performance and leadership. Supervised daily operations, ensuring productivity, accuracy, and SLA compliance.

Conducted quality assurance reviews of medical records within the Ggastro platform. Evaluated data accuracy and ensured compliance with documentation standards.

Provided technical support to users, resolving system and access issues efficiently. Administered Salesforce CRM, including user setup, permissions, and profile management.

Processed health insurance applications using HealthSherpa with high accuracy. Performed data entry and maintained up-to-date records in Salesforce CRM.

Advised clients on health insurance options, providing accurate quotes and policy information. Achieved sales targets through effective communication and customer engagement.

Supported asset integrity management initiatives to ensure operational reliability. Reviewed and updated maintenance manuals to improve efficiency and compliance.

Delivered customer service and front-desk support, ensuring a positive client experience. Managed billing and collections processes, improving payment tracking and follow-up.