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Chu Ching UserCU
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Chu Ching User

@chuchinguser

Technical Program Manager at Submer establishing NPI for a Micro Data Center business unit; reduced Tesla Megapack triage time by 75%.

United States
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At Submer, I coordinate supplier engagement and RFQs for a hardware development program, aligning specifications and quotations across suppliers and stakeholders. I established NPI program structure for a new Micro Data Center business unit, including BOM change tracking and supplier roadmaps from concept through prototype.

At Tesla, I built a Python-Hive pipeline to analyze Megapack coolant field failures, reducing cross-functional triage time by 75%. I also developed Jupyter dashboards that surfaced thermal anomalies and reduced troubleshooting time by 30%.

At the Realization of Robotic Systems Lab (RoSE), USC, I led integration of a UR5 arm, a mobile robotics platform, ROS, and computer vision for a tool-delivery robot. The system achieved a 95% task success rate in a live sponsor demonstration.

At Jue-Hua Industrial Technology, I led pilot and production trials for a 3D laser-scanning road inspection system. I trained and validated CNN and YOLO models on road images, improving defect-detection accuracy by 20% and reducing manual inspection effort by 30%.

Experience

Work history, roles, and key accomplishments

SU
Current

Technical Program Manager

Submer

Sep 2025 - Present (1 year 1 month)

Coordinated supplier engagement and RFQ processes for a $4M+ hardware development program, managing specification alignment and quotation cycles for components with 52+ week lead times. Established NPI program structure for a new Micro Data Center business unit, building BOM change tracking and supplier roadmaps from concept through prototype phase.

Tesla logoTE

Service Engineering Intern

Feb 2024 - May 2024 (3 months)

Built a Python-Hive data pipeline to filter and analyze Megapack coolant field failure data, reducing cross-functional triage time by 75%. Developed interactive Jupyter dashboards to surface thermal trend anomalies and standardize diagnostic workflows, reducing troubleshooting time by 30%.

RU

Research Assistant

Realization of Robotic Systems Lab (RoSE), USC

Jul 2023 - Jan 2024 (6 months)

Led integration of a UR5 arm, mobile robotics platform, ROS, and computer vision, coordinating hardware, software, and safety workstreams across a 6-month timeline; achieved 95% task success rate in live sponsor demonstration. Designed a modular granular-transfer platform replicating human motion within a 10mg precision threshold in collaboration with Siemens.

JT

Technical Engineer

Jue-Hua Industrial Technology

Oct 2020 - Jun 2022 (1 year 8 months)

Led pilot and production trials for a 3D laser-scanning road inspection system, improving defect-detection accuracy by 20% at production deployment. Trained and validated CNN and YOLO models on 500K+ road images, reducing manual inspection effort by 30% and scaling throughput from 10 to 30 sites/hour.

Education

Degrees, certifications, and relevant coursework

University of Southern California logoUC

University of Southern California

Master of Science, Mechanical Engineering

2022 - 2024

Pursued a Master of Science in Mechanical Engineering, focusing on advanced mechanical systems and robotics.

National Chung Cheng University logoNU

National Chung Cheng University

Bachelor of Science, Mechanical Engineering

2016 - 2020

Earned a Bachelor of Science in Mechanical Engineering, building a strong foundation in mechanical design and manufacturing.

Tech stack

Software and tools used professionally

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