Chrystal Richards

I am a results-driven Manual QA Tester with 2+ years of experience delivering high-quality web applications. My proven ability to design and execute test cases, identify critical defects, and collaborate with Agile teams has significantly improved product reliability. I am passionate about user experience and continuous improvement, always maintaining a strong eye for detail and quality assurance best practices.

In my current role at ICANotes, I also investigate and triage customer-reported problems, creating detailed bug reports and performing regression testing to ensure optimal functionality. I have successfully spearheaded a cross-platform integration to streamline workflows and have written and updated manual test cases to enhance team productivity. My previous experience as a Product Training and Support Specialist has equipped me with the skills to conduct user training sessions and provide technical support, ensuring a seamless adoption of new features.