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Chrystal RichardsCR
Open to opportunities

Chrystal Richards

@chrystalrichards

Results-driven Manual QA Tester with a passion for user experience.

Trinidad and Tobago
Message

What I'm looking for

I am looking for a role that values quality assurance and user experience, with opportunities for professional growth.

Detail-oriented QA Engineer with 2+ years of hands-on experience supporting the full QA lifecycle. Contribute beyond traditional QA support by actively shaping AI feature-testing strategies, assisting in integration workflows, evaluating AI-driven UI/UX behaviour, and performing targeted AI prompt testing. Skilled in designing and executing manual test cases, validating AI-driven functionality, and contributing to product quality improvements in Agile environments. Adept at cross-functional collaboration, risk identification, and improving user experience.

Experience

Work history, roles, and key accomplishments

ICANotes logoIC
Current

Manual QA Engineer

Feb 2023 - Present (2 years 10 months)

Led AI-driven testing to validate model outputs, UI/UX interactions, and workflow integration. Designed and executed prompt and exploratory scenarios to ensure accuracy, consistency, and usability. Logged defects, collaborated with developers on fixes, and verified new features against acceptance criteria, supporting reliable, high-quality product releases.

ICANotes logoIC

Product Training and Support Specialist

Sep 2021 - Feb 2023 (1 year 5 months)

Delivered role-based training, micro-sessions, and clear documentation to boost product adoption and reduce support tickets. Supported feature rollouts and implementations with timely troubleshooting and customer guidance. Managed inquiries with accuracy and collaborated with vendors to improve integrations and workflow alignment.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Google IT Automation with Python Professional Certificate

2024 - 2025

Cisco Networking Academy logoCA

Cisco Networking Academy

Introduction to Data Science

2024 - 2024

Cisco Networking Academy logoCA

Cisco Networking Academy

Introduction to Cybersecurity

2020 - 2020

UWI School of Business and Applied Studies Ltd. logoUL

UWI School of Business and Applied Studies Ltd.

Bachelor of Science, Information Systems Management

2015 - 2017

Studied Information Systems Management, focusing on the intersection of business and technology. Gained expertise in managing information systems to support organizational objectives.

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Chrystal Richards - Manual QA Engineer - ICANotes | Himalayas