Open to opportunities

Chrystal Richards

@chrystalrichards

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Results-driven Manual QA Tester with a passion for user experience.

Trinidad and Tobago

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What I'm looking for

I am looking for a role that values quality assurance and user experience, with opportunities for professional growth.

Detail-oriented QA Engineer with 2+ years of hands-on experience supporting the full QA lifecycle. Contribute beyond traditional QA support by actively shaping AI feature-testing strategies, assisting in integration workflows, evaluating AI-driven UI/UX behaviour, and performing targeted AI prompt testing. Skilled in designing and executing manual test cases, validating AI-driven functionality, and contributing to product quality improvements in Agile environments. Adept at cross-functional collaboration, risk identification, and improving user experience.

Experience

Work history, roles, and key accomplishments

Current

Manual QA Engineer

Current

ICANotes

Feb 2023 - Present (2 years 10 months)

Led AI-driven testing to validate model outputs, UI/UX interactions, and workflow integration. Designed and executed prompt and exploratory scenarios to ensure accuracy, consistency, and usability. Logged defects, collaborated with developers on fixes, and verified new features against acceptance criteria, supporting reliable, high-quality product releases.

Jira TestRail Functional Testing Regression Testing Agile Scrum Cross Browser Testing

Product Training and Support Specialist

ICANotes

Sep 2021 - Feb 2023 (1 year 5 months)

Delivered role-based training, micro-sessions, and clear documentation to boost product adoption and reduce support tickets. Supported feature rollouts and implementations with timely troubleshooting and customer guidance. Managed inquiries with accuracy and collaborated with vendors to improve integrations and workflow alignment.

User Training Technical Support Documentation Customer Service Product Training Customer Feedback

Education

Degrees, certifications, and relevant coursework

Coursera

Google IT Automation with Python Professional Certificate

2024 - 2025

Cisco Networking Academy

Introduction to Data Science

2024 - 2024

Cisco Networking Academy

Introduction to Cybersecurity

2020 - 2020

UWI School of Business and Applied Studies Ltd.

Bachelor of Science, Information Systems Management

2015 - 2017

Studied Information Systems Management, focusing on the intersection of business and technology. Gained expertise in managing information systems to support organizational objectives.