Christopher Phiri
@christopherphiri
Friendly call center agent delivering high-quality customer service with problem-solving and sales support.
What I'm looking for
I’m a friendly, adaptable, and quick-to-learn professional, best suited to customer-focused roles. I focus on effective communication, problem-solving, and delivering high-quality service that improves customer satisfaction.
As a Call Center Agent at D2C TELCARE, I handled customer inquiries and used call center software to support smooth, accurate responses. I’m dedicated to resolving issues while maintaining a professional, helpful tone.
Before call center work, I gained hands-on experience as a Construction Worker at JASTALLERS CONSTRUCTION LIMITED, including ceiling installation, wall panel installation, and painting. That work strengthened my goal orientation, target achievement mindset, and reliability.
I also bring strong administrative and productivity skills like computer operation, data entry, typing speed, and proficiency with Microsoft Word, Microsoft Excel, and Outlook. I enjoy relationship building, lead creation, and applying sales strategies and persuasion techniques responsibly to support customer needs.
Experience
Work history, roles, and key accomplishments
Call Center Agent
D2C Telcare
Handled inbound customer inquiries and supported customer service through effective communication and problem-solving. Used call center software to manage calls and supported lead creation and relationship building.
Construction Worker
Jastallers Construction Limited
Performed ceiling and wall panel installation, painting, and other on-site construction support tasks to help deliver finished works. Followed job requirements to complete installations accurately and safely.
Education
Degrees, certifications, and relevant coursework
Northmead Secondary School
Certificate, Secondary Education
2021 - 2024
Completed a certificate at Northmead Secondary School in Lusaka between 2021 and 2024.
Northmead Secondary School
Certificate, Secondary Education
2019 - 2021
Completed a certificate at Northmead Secondary School in Lusaka between 2019 and 2021.
Northmead Secondary School
Certificate, Secondary Education
2012 - 2019
Completed a certificate at Northmead Secondary School in Lusaka between 2012 and 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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