Open to opportunities

Christine Maingi

@christinemaingi

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Data Analyst with a Finance degree, delivering customer insights through Python, SQL, Tableau, and automation.

Kenya

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What I'm looking for

I’m looking for a role where I can combine finance thinking with analytics—cleaning data, building dashboards, and automating workflows—while collaborating across teams and presenting actionable insights that drive business decisions.

I’m a Data Analyst with a Finance degree and hands-on experience turning messy customer data into clear, decision-ready insights. I’ve worked across customer analytics, data cleaning, dashboard design, and workflow automation—then communicated findings in a way stakeholders can act on.

In my recent roles, I led a cross-functional team on an end-to-end customer support analytics project, built multi-chart dashboards, and automated FreshDesk workflows to cut first response time dramatically. I also maintain customer databases in PostgreSQL, perform analysis to flag data quality issues and trends, and deliver financial modeling and advisory support that improves client portfolio performance.

Experience

Work history, roles, and key accomplishments

Current

Freelance Financial Analyst

Current

Self Employed

Jun 2021 - Present (4 years 10 months)

Provided personalized financial strategies and data-driven analysis for individual and corporate clients, improving portfolios by an average of 55% within 6 months. Built budgeting/forecasting and investment models, conducted variance analysis and risk assessments, and translated results into clear reports that improved client decision-making speed by 27%.

Financial Modelling Budgeting & Forecasting FP&A Forecast Variance Analysis Risk Assessment Investment Advisory

Data Analyst

Pristone AI

Jan 2025 - Jan 2026 (1 year)

Queried and maintained customer databases in PostgreSQL to support data accuracy and business intelligence reporting, cleaning and interpreting data to flag quality issues and surface actionable trends. Coordinated tasks in Jira across 4 team members and 2 departments to ensure timely delivery of customer insights.

PostgreSQL Data Cleaning Customer Analytics Jira Data Quality Trend Analysis Business Intelligence

Customer Insights Analytics Lead

Excelerate

Jan 2026 - Present (3 months)

Led a 6-person international team to deliver a 4-week customer support analytics project using FreshDesk ticket data; classified 30+ tickets and identified top 3 issue types driving 68% of volume and 80% negative sentiment. Built multi-chart dashboards and automated FreshDesk rules to reduce first response time from 30–60 minutes to under 5 minutes, then produced an executive report with 5 recomme

Freshdesk Customer Analytics Sentiment Analysis Dashboard Design Workflow Automation Data Classification Executive Reporting