Open to opportunities

Christina Brown

@christinabrown2

I lead complex conferences and customer experiences from strategy through onsite execution and post-event analysis.

At Reliabilityweb.com, I lead end-to-end delivery for conferences, executive programs, certification workshops, expos, and partner activations serving maintenance, reliability, asset-management, and IBM Maximo professionals.

I own event operating plans, budgets, forecasts, venue sourcing, contract negotiations, production, registration, housing, transportation, security, and reconciliation. I lead operations for MaximoWorld, serving approximately 4,000 attendees, and deliver scalable show flows, staffing models, transportation grids, vendor briefs, and contingency plans.

Previously, I led client services and program operations at incentaHEALTH across 25+ employer and public-sector partnerships, and I built customer experience teams and service standards at Nordstrom. I use attendee insights, NPS/CSAT, adoption data, operational debriefs, and budget results to improve program quality, consistency, and financial performance.

Experience

Work history, roles, and key accomplishments

Current

Event Project Manager / Head of Events

Current

Reliabilityweb.com - a Nineteen Group company

Jan 2023 - Present (3 years 8 months)

Directs strategy and end-to-end delivery for a portfolio of conferences, executive programs, certification workshops, expos, and partner activations. Owns event operating plans, budgets, forecasts, venue sourcing, contract negotiations, and post-event reconciliation.

Cvent Microsoft Office Tableau Zendesk Basecamp Google Workspace Event Planning Budgeting Vendor Management Contract Negotiation Sponsorship Fulfillment Team Leadership Risk Management Customer Experience KPI Reporting NPS CSAT Process Improvement

Director of Client Services / Program Director

incentaHEALTH

Sep 2020 - Aug 2023 (2 years 11 months)

Led client services and program operations for an evidence-based digital health platform delivering weight-management and Type 2 diabetes-prevention programs. Managed a portfolio of 25+ employer and public-sector partnerships, owning executive relationships, implementations, and performance reviews.

Client Services Program Management Digital Health Partnership Management Implementation Performance Reviews Data Analysis Process Improvement Onboarding Communication Skills Reporting Escalation Management

Customer Experience Manager

Nordstrom

Jan 2018 - Dec 2020 (2 years 11 months)

Led storewide customer experience, empowering frontline teams to resolve complex concerns and create personalized experiences. Directed service recovery, customer escalations, staffing priorities, training, and cross-department coordination.

Customer Experience Service Recovery Escalation Management Staffing Training Cross functional Coordination Coaching Relationship Building Service standards Accountability

Department Manager - Women's Shoes, Cosmetics & Kids

Nordstrom

Jan 2014 - Dec 2018 (4 years 11 months)

Led three distinct selling departments over four years, adapting leadership, merchandising, staffing, and customer-engagement strategies across footwear, luxury beauty, and children's categories. Owned department performance through hiring, scheduling, coaching, and sales-goal execution.