Christian Torres Santacruz

At PRINTOS, I handled technical incidents and customer requests through WhatsApp and in-person support, following issues through resolution. I also diagnosed Windows, printer, and connectivity problems.

I created and implemented an Excel-based work-order tracking system to improve organization and traceability. I monitored workstations, peripherals, and graphic production equipment, and operated digital printers and finishing equipment.

At DYNAMO EAS, I configure UV printing equipment and prepare production files for different materials and output requirements. I troubleshoot production equipment, workstations, files, and printing parameters, and verify print quality and technical requirements.

Through my freelance IT Support and Hardware Services, I diagnose, assemble, repair, and optimize desktop computers and peripherals. I troubleshoot Windows and Linux issues and home and small-business networks. I’m Google-certified in Technical Support Fundamentals, a native Latin American Spanish speaker, and available for remote contract work, scripted recording, and AI evaluation projects.