CO
Open to opportunities

Christabel Omokide

@christabelomokide

Aspiring Scrum Master and Agile Project Manager with proven results.

Germany

What I'm looking for

I am looking for a dynamic role that fosters collaboration, innovation, and growth opportunities in Agile project management.

I am a dedicated professional with a strong background in Agile project management and engineering. My experience as a Scrum Master/Product Owner Intern at Doyenify in Estonia allowed me to collaborate effectively with cross-functional teams, leading to significant improvements in productivity and team dynamics. I successfully streamlined processes that resulted in a 15% decrease in meeting times and a 20% increase in team collaboration.

Previously, I volunteered as an Agile Project Manager at 7ven Oaks Ltd. in the UK, where I implemented data collection procedures that enhanced operational transparency and reduced errors in customer billing by 20%. My role at EkoElectricity Distribution Company in Nigeria as a Protection Engineer further honed my analytical skills, where I led initiatives that improved customer service response times by 30% and ensured compliance with installation standards.

With an MBA in Energy Management from Technische Universität Berlin, I am passionate about leveraging my skills in project management and engineering to drive efficiency and satisfaction in any organization. I am committed to continuous learning and professional development, as evidenced by my certifications in Scrum and Project Management.

Experience

Work history, roles, and key accomplishments

DO
Current

Scrum Master/Product Owner Intern

Doyenify

Jun 2024 - Present (1 year)

Collaborated with cross-functional teams to streamline Retrospectives and Refinement processes, resulting in a 15% decrease in meeting times while maintaining quality feedback and improvements. Developed and tracked project metrics (velocity, burn-down charts), providing regular progress updates to management and facilitating proactive risk mitigation which lead to increased productivity by 20%.

7L

Agile Project Manager

7ven Oaks Ltd.

Feb 2024 - Present (1 year 4 months)

Implemented new data collection procedures and reporting systems to enhance operational transparency and accuracy, resulting in a 20% reduction in errors in customer billing and energy usage data. Implemented real-time tracking systems for project progress, leading to a 30% improvement in on-time delivery of client requests and a 20% increase in overall customer satisfaction ratings.

E(

Protection Engineer

Eko Electricity Distribution Company Plc (EKEDC)

Mar 2019 - Present (6 years 3 months)

Created detailed reports analyzing trends in customer inquiries and feedback, leading to a 20% increase in overall operational transparency. Ensured 100% compliance with installation standards, decreasing meter tampering incidents by 25% and enhancing data accuracy, contributing to successful project completion and high customer satisfaction.

JL

Chat Support Agent

Jedian Environmental Service Ltd

Apr 2017 - Present (8 years 2 months)

Improved customer satisfaction by 15% through implementing proactive chat support strategies that reduced average response time by 30 seconds. Trained and mentored new chat support agents, leading to a 20% decrease in training time and an improvement in first-call resolution rates by 30%.

CP

Hardware Engineer

Computer Warehouse Group Plc

Jul 2014 - Present (10 years 11 months)

Identified and addressed discrepancies in asset tracking for over 100 devices, leading to a streamlined process and a 25% reduction in inventory errors. Performed troubleshooting on software malfunctions in desktops and laptops, successfully resolving 100 issues per week on average, exceeding the set target by 30%.

Education

Degrees, certifications, and relevant coursework

Technische Universitat Berlin logoTB

Technische Universitat Berlin

MBA, Energy Management

Focused on advanced business administration principles with a specialization in energy sector management. Master thesis explored the economic implications of energy generation, transmission, and distribution in Nigeria and Germany.

Delta State University Abraka logoDA

Delta State University Abraka

Bachelor of Engineering, Electrical/Electronics Engineering

Studied core concepts in electrical and electronics engineering, including circuit analysis, power systems, and digital electronics. Developed practical skills in engineering design and problem-solving.

Tech stack

Software and tools used professionally

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