Open to opportunities

Christabel Omokide

@christabelomokide

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Aspiring Scrum Master and Agile Project Manager with proven results.

Germany

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What I'm looking for

I am looking for a dynamic role that fosters collaboration, innovation, and growth opportunities in Agile project management.

I am a dedicated professional with a strong background in Agile project management and engineering. My experience as a Scrum Master/Product Owner Intern at Doyenify in Estonia allowed me to collaborate effectively with cross-functional teams, leading to significant improvements in productivity and team dynamics. I successfully streamlined processes that resulted in a 15% decrease in meeting times and a 20% increase in team collaboration.

Previously, I volunteered as an Agile Project Manager at 7ven Oaks Ltd. in the UK, where I implemented data collection procedures that enhanced operational transparency and reduced errors in customer billing by 20%. My role at EkoElectricity Distribution Company in Nigeria as a Protection Engineer further honed my analytical skills, where I led initiatives that improved customer service response times by 30% and ensured compliance with installation standards.

With an MBA in Energy Management from Technische Universität Berlin, I am passionate about leveraging my skills in project management and engineering to drive efficiency and satisfaction in any organization. I am committed to continuous learning and professional development, as evidenced by my certifications in Scrum and Project Management.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master/Product Owner Intern

Current

Doyenify

Jun 2024 - Present (2 years 1 month)

Collaborated with cross-functional teams to streamline Retrospectives and Refinement processes, resulting in a 15% decrease in meeting times while maintaining quality feedback and improvements. Developed and tracked project metrics (velocity, burn-down charts), providing regular progress updates to management and facilitating proactive risk mitigation which lead to increased productivity by 20%.

Scrum Product Ownership Agile Methodologies Jira Confluence Stakeholder Management Risk Mitigation Team Collaboration

Agile Project Manager

7ven Oaks Ltd.

Feb 2024 - Present (2 years 5 months)

Implemented new data collection procedures and reporting systems to enhance operational transparency and accuracy, resulting in a 20% reduction in errors in customer billing and energy usage data. Implemented real-time tracking systems for project progress, leading to a 30% improvement in on-time delivery of client requests and a 20% increase in overall customer satisfaction ratings.

Agile Project Management Data Collection Reporting Systems Client Communication Project Tracking Customer Satisfaction

Protection Engineer

Eko Electricity Distribution Company Plc (EKEDC)

Mar 2019 - Present (7 years 4 months)

Created detailed reports analyzing trends in customer inquiries and feedback, leading to a 20% increase in overall operational transparency. Ensured 100% compliance with installation standards, decreasing meter tampering incidents by 25% and enhancing data accuracy, contributing to successful project completion and high customer satisfaction.

Data Analysis Compliance Customer Service Reporting Systems

Chat Support Agent

Jedian Environmental Service Ltd

Apr 2017 - Present (9 years 3 months)

Improved customer satisfaction by 15% through implementing proactive chat support strategies that reduced average response time by 30 seconds. Trained and mentored new chat support agents, leading to a 20% decrease in training time and an improvement in first-call resolution rates by 30%.

Chat Support Customer Satisfaction Troubleshooting Training Mentoring

Hardware Engineer

Computer Warehouse Group Plc

Jul 2014 - Present (12 years)

Identified and addressed discrepancies in asset tracking for over 100 devices, leading to a streamlined process and a 25% reduction in inventory errors. Performed troubleshooting on software malfunctions in desktops and laptops, successfully resolving 100 issues per week on average, exceeding the set target by 30%.

Hardware Engineering Troubleshooting software issues Inventory Management IT Support

Education

Degrees, certifications, and relevant coursework

Technische Universitat Berlin

MBA, Energy Management

Focused on advanced business administration principles with a specialization in energy sector management. Master thesis explored the economic implications of energy generation, transmission, and distribution in Nigeria and Germany.

Delta State University Abraka

Bachelor of Engineering, Electrical/Electronics Engineering

Studied core concepts in electrical and electronics engineering, including circuit analysis, power systems, and digital electronics. Developed practical skills in engineering design and problem-solving.