At PennyMac Financial Services, I gather business requirements and write user stories with clear acceptance criteria for technology solutions. I lead UAT and production validation across sprint releases, using Snowflake SQL to audit data pipelines and verify schema integrity.
I also work with Scrum and Kanban teams to groom backlogs, and I’ve authored product documentation and UAT guides in Confluence.
At Tyler Technologies, I participated in sprint planning, edited HTML help text across software screens, and analyzed requirements for product enhancements. At City of Plano - Schimelpfenig Library, I supported patrons with technology and maintained public computer equipment.
