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Chinwendu Orji

@chinwenduorji

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Client-focused service quality and legal professional with 10+ years improving client experience.

Nigeria

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What I'm looking for

I seek a client-facing role focusing on service excellence, process improvement, and clear client communication within collaborative teams, with opportunities for impact and growth.

I am a client-oriented service quality and legal professional with over a decade of experience across legal, tech, and consulting sectors. I specialize in client communications, issue resolution, service quality monitoring, and administrative support, and I have led client onboarding, run feedback programs, and supported board governance.

I have held roles as Client Liaison & Service Quality Officer and Legal Advisor/Company Secretary, and I hold advanced degrees in international law and tax, plus certifications in customer segmentation and data privacy. I deliver process improvements and clear client-facing documentation that boost satisfaction and operational consistency.

Experience

Work history, roles, and key accomplishments

Legal Advisor / Company Secretary

Sessile Consulting & Corporate Services

Sep 2021 - Sep 2023 (2 years)

Managed client onboarding and company registration processes to ensure seamless service delivery, conducted client needs assessments, drafted client-facing correspondence and legal documents, and coordinated over 50 board meetings with accurate follow-up on action items.

Corporate Governance Onboarding Legal Drafting & Compliance Documentation

Client Liaison & Service Quality Officer

Vexceed Technologies Limited

Aug 2020 - Aug 2021 (1 year)

Served as primary client contact, resolving queries and service issues promptly while organizing service quality surveys and client feedback programs to improve satisfaction. Monitored service delivery KPIs to boost customer satisfaction and drive continuous improvement.

Client Relationship Management Quality Customer Feedback KPIs Complaint Handling Communication Process Improvement Stakeholder Management

Associate Counsel

Various Legal Firms

Jan 2017 - Dec 2020 (3 years 11 months)

Provided legal support and dispute resolution through negotiation across multiple matters, delivering timely counsel and contributing to case strategy and client representation.

Dispute Resolution Negotiation Legal Research Litigation Support Case Management Drafting