At Team Lease (Deloitte), I provided technical support to Deloitte employees through Service Now, handling project creation, user management, project approvals, and ticket management.
At Cognizant, I supported Google Business Profiles, troubleshooting listings and platform issues, analyzing logs, and escalating complex cases to help resolve them on time. I also followed SOPs for process improvements, audits, and incident management.
I built a blockchain-based system to identify counterfeit drugs in the pharmaceutical supply chain. My projects also include a financial insights chatbot prototype and an SQL analysis of e-commerce sales using a five-table database.
