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Chidinma Kosisochukwu

@chidinmakosisochukwu

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Customer service representative at Empower Her Remotely supporting clients and following up on enquiries.

Nigeria

Message

At Empower Her Remotely, I handle inbound and outbound calls, respond to client enquiries, and follow up to support customer needs. I also maintain accurate records and provide virtual administrative support.

At AHZ Associates, I counsel students on course selection, study skills, university options, and future plans. I respond to enquiries and guide students through the counselling process while handling their information confidentially.

As a Class Teacher / Subject Teacher at Notre Dame Academy, Enugu State, I guide students through academic and personal challenges, consult with parents, and keep records of student progress. Earlier, I supported students and families with educational planning, applications, and tutoring as an Educational Consultant / Private Tutor.

Experience

Work history, roles, and key accomplishments

Current

Student Counsellor

Current

AHZ Associates

Apr 2026 - Present (6 months)

Counsels students on course selection, academic goals, and university options. Responds to enquiries and maintains confidentiality of student information.

Student Counselling Educational Guidance Communication Skills Active Listening Confidentiality

Current

Customer Service Representative

Current

Empower Her Remotely

Jan 2025 - Present (1 year 9 months)

Handles inbound and outbound calls, responds to client enquiries, and provides virtual administrative support. Maintains accurate customer records and builds positive relationships through clear communication and timely responses.

Customer Service Inbound Calls Outbound Calls Email Communication CRM HubSpot Administrative Support Records Management Problem Solving

Current

Class Teacher / Subject Teacher

Current

Notre Dame Academy

Sep 2024 - Present (2 years 1 month)

Provides guidance to 25+ students, conducts one-on-one sessions, and holds parent consultations. Evaluates student abilities to develop individualized educational plans.

Teaching Student Guidance Individualized Education Plans Parent Communication Record keeping

Administrative Assistant

Uratta Local Government Area

Nov 2022 - Apr 2023 (5 months)

Organized office operations, handled phone calls and correspondence, and managed calendars and appointments.

Administrative Support Calendar Management Correspondence Customer Service

Customer Care Service

Temple Hill Supermarket

May 2022 - Dec 2022 (7 months)

Responded to customer enquiries, provided product information, and maintained accurate records. Used CRM tools including HubSpot.

Customer Service CRM HubSpot Records Management Communication Skills

Teaching Assistant (NYSC)

Uratta Community Secondary School

Oct 2021 - Oct 2022 (1 year)

Provided one-on-one guidance to 30+ students and conducted counselling sessions with 50+ parents. Maintained detailed records and prepared reports for stakeholders.

Teaching Assistance Student Counselling Parent Communication Record keeping Report Writing

Educational Consultant / Private Tutor

Self-Employed

Aug 2020 - Jun 2021 (10 months)

Provided personalized academic counselling to 20+ students and families, assisted with university applications, and delivered tutoring for WAEC and NECO preparation.

Educational Consulting Tutoring Academic Counseling University Applications WAEC NECO Preparation