At Fidelity Bond Group (FBG), I designed, implemented, and maintained the organisation's network infrastructure. I configured routers using Cisco CLI and PuTTY, including Access Control Lists and VLANs to manage traffic and departmental access.
I also managed Microsoft 365 accounts and subscriptions, company servers, and endpoint protection with ESET Endpoint Antivirus. I supported staff on-site and remotely, resolving hardware, software, network, printer, and application issues.
At Emzor Pharmaceutical Industries, I provided first-line IT support for the Sales Department, supporting 13 desktop systems and resolving 15–30 requests daily. I installed and maintained Windows systems, printers, and business applications.
At New Horizons, I practised network design, IP addressing, subnetting, and DHCP configuration using Cisco Packet Tracer and Cisco IOS CLI. My projects include simulated two-site and three-site enterprise networks, as well as DHCP and DNS configuration.
