At Blooming Health, I designed accessible healthcare and social-care experiences for care teams, community organizations, and older adults. I worked on conversational AI concepts including Maternal Health and Medicaid Renewal agents, making guided workflows feel clear, trustworthy, and human-centered.
I led UX for workflow automation, survey conditional logic, broadcasts, reminders, staff notifications, and response collection. Through six months of interaction design workshops in Figma with product managers and engineers, I helped reduce user exit rates by 30% and improve product intuitiveness by 45%.
At ASU Initiative, I built ComfortCall, a conversational AI mobile app designed to provide safety, relief, or an exit from overwhelming social situations. I designed voice-agent flows, call setup, scenario selection, scheduled calls, and post-call states, while also improving website retention and user experience by 40%.
I also founded Chetan Media, leading creative direction across 50 media production projects and creating motion-driven UI and UX assets. Earlier at SAP Labs, I configured CloudHR data models and XML builds, customized reports, and reduced support incidents by 80%.
