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Chetana Thorat

@chetanathorat

AI Engineer at EAB who automated Indiana University's student recruitment funnel, cutting lead review time by 70%.

At EAB, I built the automation layer for Indiana University's inbound student recruitment funnel, connecting lead capture, enrichment, scoring, and follow-up. My workflows cut manual lead preparation from hours to minutes and reduced manual review volume by 70%.

I also built RAG and LangGraph workflows that use HubSpot context to produce grounded lead summaries and recommended next actions, with human approval for AI-generated outreach. Earlier, at Indiana University Bloomington, I developed and evaluated document retrieval systems; at SAS RESEARCH AND DEVELOPMENT, I worked on Java and Spring Boot services, tests, and CI/CD automation.

Experience

Work history, roles, and key accomplishments

Current

AI Engineer

Current

EAB

Jun 2025 - Present (1 year 5 months)

Own the automation layer behind Indiana University's inbound student recruitment funnel, from website lead capture through enrichment, scoring, and recruitment follow-up, helping prioritize 500+ inbound leads a month. Reduced manual lead preparation from hours to minutes and reduced high-priority lead review time by 30%.

N8n Clay HubSpot Python RAG LLM OpenAI LangGraph MCP Azure Slack Gmail Webhooks REST APIs AI Agents Prompt Engineering GuardRails Human In The Loop

AI/ML Engineer

Indiana University Bloomington

Jan 2025 - May 2025 (4 months)

Built and evaluated AI-powered document retrieval systems, developing RAG pipelines that combined LLMs, semantic search, and document processing to make unstructured content easier to search and use. Improved and validated RAG response quality using Ragas, measuring 89% context precision, 95% faithfulness, and 97% answer relevance.

Lang Chain LLaMA 3 Pinecone RAG Embeddings Semantic Search Ragas Python Document Processing

Software Engineer

SAS Research and Development

Jun 2023 - Aug 2024 (1 year 2 months)

Built and maintained Java and Spring Boot services and shared libraries, focusing on backend development, CI/CD automation, testing, and production monitoring. Migrated 6+ shared Java libraries from Spring Boot 2.7 to 3 and increased automated test coverage by 15%.