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chetan aggarwal

@chetanaggarwal1

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I build scalable event-driven systems and customer-facing platforms.

India

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At Flexport, I built receiving, putaway, and product-ingestion systems for its native WMS, delivering $14M+ in SaaS savings and safeguarding $15M+ in annual GMV.

I developed an AI-powered incident investigation assistant that reduced on-call effort by 10+ hours a week, designed event-based attribution that cut support tickets by 99%, and delivered international DTC integrations generating $5M+ in revenue.

Previously at Amazon, I helped build an event-driven media platform processing 100M+ product updates daily at 99.95% uptime, reduced infrastructure costs by 60%, and improved Product Detail Page experiences contributing $43M+ in revenue.

Experience

Work history, roles, and key accomplishments

Software Development Engineer

Flexport

Jun 2024 - Aug 2026 (2 years 2 months)

Built Receiving and Putaway flow for Flexport's native WMS, with an estimated $14M+ in SaaS cost savings. Developed an AI-powered incident investigation assistant using LLM, RAG, and MCP integrations, reducing on-call effort by 10+ hours/week.

NodeJS React TypeScript Java PostgreSQL AWS LLM RAG MCP Event Driven Architecture Idempotency OCR On Call

Software Development Engineer

Amazon

Jul 2022 - Feb 2024 (1 year 7 months)

Owned Customer Experience (CX) for Amazon's Product Detail Page as part of a Tier-1 on-call team handling peak-traffic events. Co-built an event-driven media aggregation platform on AWS Lambda, DynamoDB Streams, and Kinesis handling 100M+ product updates/day; cut infrastructure costs by 60% at 99.95% uptime.