Chetan Aggarwal

I’m a full-stack Software Development Engineer with 4+ years of experience building backend systems, event-driven workflows, and customer-facing platforms at scale. I’ve delivered $15M+ in annual GMV, $14M+ in SaaS savings, and $43M+ in revenue impact, while staying focused on correctness, performance, and operational excellence.

At Flexport, I built receiving and putaway flows for the native WMS, driving $14M+ in estimated SaaS cost savings. I also developed an AI-powered incident investigation assistant using LLM, RAG, and MCP integrations (reducing on-call effort by 10+ hours/week) and designed deterministic, idempotent event-based attribution to cut support tickets by 99%.

Earlier at Amazon, I owned Customer Experience for the Product Detail Page as part of a Tier-1 on-call team during peak-traffic events. I co-built an event-driven media aggregation platform on AWS that processed 100M+ updates/day, cutting infrastructure costs by 60% at 99.95% uptime, and I improved product variations latency by 374ms while contributing $43M+ in revenue impact.

I enjoy turning complex workflows into reliable, scalable systems—whether it’s queue-based asynchronous processing, bulk ingestion pipelines, or LLM-driven personalization. I also take pride in being accountable on-call for mission-critical services and partnering closely with teams to deliver measurable outcomes.