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Cherise User

@cheriseuser

Client Service Representative at Equity Trust supporting self-directed IRA transactions and client education.

United States
Message

At Equity Trust, I support clients using self-directed IRAs to hold real estate, private lending, and alternative assets. I process contributions, distributions, and transfers, review documentation for compliance, and help clients understand custodial requirements and transaction workflows.

I coordinate with custodians, financial institutions, and internal departments to share transfer updates and resolve discrepancies. I’m currently working toward my Enrolled Agent credential.

At Safeway, I advanced from packaging to baking within two weeks and served as acting manager during department leadership absences. I improved production efficiency by 20% and helped reduce stock-outs through improved inventory tracking and ordering systems.

Experience

Work history, roles, and key accomplishments

ET
Current

Client Service Representative

Equity Trust

Jan 2026 - Present (10 months)

Supports clients using self-directed IRAs to hold real estate, private lending, and alternative assets, processing distributions, contributions, and transfers in accordance with IRS and custodial compliance requirements. Provides accurate status updates, resolves discrepancies, and coordinates with custodians and financial institutions on funding timelines.

Education

Degrees, certifications, and relevant coursework

JS

John Hay High School

High School Diploma, General Studies

Grade: 3.6

Activities and societies: Honor Roll, AP Courses, Cleveland Clinic Internship

Earned a High School Diploma with a 3.6 GPA, Honor Roll, AP Courses, and a Cleveland Clinic Internship.

Tech stack

Software and tools used professionally

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