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@chenniquatavernier
Senior Trust & Safety professional specializing in law enforcement response.
I am a Senior Trust & Safety specialist with over eight years of experience in law enforcement response, moderation, incident management, and operational policy development across B2B/B2C and SaaS environments. I combine a background in Psychology and Criminology with hands-on expertise handling high-sensitivity content, law enforcement requests, and high-stakes escalations.
My work history includes leading escalation response and policy governance at major platforms, owning P0 incident response, triaging escalations within tight SLAs, and partnering with Legal, Product, and external vendors to improve safety tooling and enforcement. I have drafted and governed SOPs, ensured platform compliance with GDPR and DSA, and supported complex investigations into CSAM, trafficking, violent content, and insider threats.
I prioritize trauma-informed, user-centric enforcement and data-led quality assurance, mentoring vendor teams, and producing operational documentation that reduces resolution times and improves outcomes. I am committed to fostering safe, inclusive communities while aligning enforcement with legal and corporate requirements.
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Work history, roles, and key accomplishments
Meta
Feb 2025 - Apr 2025 (2 months)
Developed and governed operational policies and SOPs for law enforcement and third-party requests, ensuring compliance with GDPR, DSA, and internal guidelines while supporting sensitive policy escalations.
Bumble
Aug 2023 - Feb 2025 (1 year 6 months)
Led complex investigations and high-stakes escalations related to CSAM, trafficking, violence, and insider threats, improving escalation workflows and enforcing safety policies across product and vendor teams.
Supportiv
Oct 2022 - Feb 2024 (1 year 4 months)
Provided online emotional support and moderation, assessed risk, signposted and escalated cases appropriately to maintain a safe peer-support community.
Unmind
Apr 2021 - Mar 2023 (1 year 11 months)
Led clinical support for end-users, triaging suicide and self-harm queries within SLAs, maintaining the support site and Zendesk, and delivering insights to improve user support and client onboarding.
Trusted Employer
Aug 2021 - Jul 2022 (11 months)
Managed incident reviews, conducted assurance activities, led post-incident reviews and remediation to improve incident response consistency and vendor performance across CX functions.
Refuge
Oct 2020 - Jan 2021 (3 months)
Provided specialist advocacy for high-risk domestic abuse victims, coordinated with police, NHS and social services, and implemented protective measures addressing tech abuse and complex risk.
Bumble
Jul 2019 - Aug 2020 (1 year 1 month)
Made complex moderation decisions on sensitive content, resolved safety escalations across channels, contributed to community guidelines and operational documentation to improve enforcement consistency.
Turning Point
Jan 2020 - Jul 2020 (6 months)
Assessed and managed suicide/self-harm risk, created safety plans, coordinated referrals with NHS and statutory services, and provided ongoing monitoring until discharge.
Victim Support
Sep 2018 - Mar 2019 (6 months)
Delivered tailored 1:1 support to vulnerable victims including CYP, coordinated with police and commissioners, and facilitated access to appropriate services for complex needs.
University of Leicester
Sep 2017 - Jun 2018 (9 months)
Provided confidential peer support to students, assisting with emotional and welfare concerns and maintaining a safe listening service.
Degrees, certifications, and relevant coursework
Master of Science, Crime and Justice Psychology
Activities and societies: MSc dissertation: 'Friend or Foe'—The Cycle of Abuse: Attachment Disorganisation, Dissociation & Attitudes to Intimate Partner Violence.
MSc in Crime and Justice Psychology focused on the relationship between psychology, crime, and law, including application of psychological theories to offender management and evidence-based decision-making.
Bachelor of Science, Psychology
Activities and societies: Project on Victimology titled 'Is the "victim" label helpful in deciding how society should respond to harms done?' used as an exemplar piece for future MSc students.
BSc in Psychology covering psychological theories, mental disorder, and applications to crime, criminal justice, and assessment of evidence for informed decision-making.
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