Chenniqua Tavernier

Developed and governed operational policies and SOPs for law enforcement and third-party requests, ensuring compliance with GDPR, DSA, and internal guidelines while supporting sensitive policy escalations.

Led complex investigations and high-stakes escalations related to CSAM, trafficking, violence, and insider threats, improving escalation workflows and enforcing safety policies across product and vendor teams.

Provided online emotional support and moderation, assessed risk, signposted and escalated cases appropriately to maintain a safe peer-support community.

Led clinical support for end-users, triaging suicide and self-harm queries within SLAs, maintaining the support site and Zendesk, and delivering insights to improve user support and client onboarding.

Managed incident reviews, conducted assurance activities, led post-incident reviews and remediation to improve incident response consistency and vendor performance across CX functions.

Provided specialist advocacy for high-risk domestic abuse victims, coordinated with police, NHS and social services, and implemented protective measures addressing tech abuse and complex risk.

Made complex moderation decisions on sensitive content, resolved safety escalations across channels, contributed to community guidelines and operational documentation to improve enforcement consistency.

Assessed and managed suicide/self-harm risk, created safety plans, coordinated referrals with NHS and statutory services, and provided ongoing monitoring until discharge.

Delivered tailored 1:1 support to vulnerable victims including CYP, coordinated with police and commissioners, and facilitated access to appropriate services for complex needs.

Provided confidential peer support to students, assisting with emotional and welfare concerns and maintaining a safe listening service.

Activities and societies: MSc dissertation: 'Friend or Foe'—The Cycle of Abuse: Attachment Disorganisation, Dissociation & Attitudes to Intimate Partner Violence.

MSc in Crime and Justice Psychology focused on the relationship between psychology, crime, and law, including application of psychological theories to offender management and evidence-based decision-making.

Activities and societies: Project on Victimology titled 'Is the "victim" label helpful in deciding how society should respond to harms done?' used as an exemplar piece for future MSc students.

BSc in Psychology covering psychological theories, mental disorder, and applications to crime, criminal justice, and assessment of evidence for informed decision-making.