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Chenniqua Tavernier

@chenniquatavernier

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Senior Trust & Safety professional specializing in law enforcement response.

United Kingdom

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What I'm looking for

I seek a senior Trust & Safety role where I can lead law enforcement response, shape operational policy, and mentor cross-functional teams in a trauma-informed, data-driven environment.

I am a Senior Trust & Safety specialist with over eight years of experience in law enforcement response, moderation, incident management, and operational policy development across B2B/B2C and SaaS environments. I combine a background in Psychology and Criminology with hands-on expertise handling high-sensitivity content, law enforcement requests, and high-stakes escalations.

My work history includes leading escalation response and policy governance at major platforms, owning P0 incident response, triaging escalations within tight SLAs, and partnering with Legal, Product, and external vendors to improve safety tooling and enforcement. I have drafted and governed SOPs, ensured platform compliance with GDPR and DSA, and supported complex investigations into CSAM, trafficking, violent content, and insider threats.

I prioritize trauma-informed, user-centric enforcement and data-led quality assurance, mentoring vendor teams, and producing operational documentation that reduces resolution times and improves outcomes. I am committed to fostering safe, inclusive communities while aligning enforcement with legal and corporate requirements.

Experience

Work history, roles, and key accomplishments

Operational Policy Associate

Senior Trust & Safety

Bumble

Aug 2023 - Feb 2025 (1 year 6 months)

Led complex investigations and high-stakes escalations related to CSAM, trafficking, violence, and insider threats, improving escalation workflows and enforcing safety policies across product and vendor teams.

Trust & Safety Escalation Management Content Moderation SOPs Vendor Management Incident Response Enforcement

Survivor Support Volunteer

Supportiv

Oct 2022 - Feb 2024 (1 year 4 months)

Provided online emotional support and moderation, assessed risk, signposted and escalated cases appropriately to maintain a safe peer-support community.

Risk Assessment Empathy

Clinical Support Specialist

Unmind

Apr 2021 - Mar 2023 (1 year 11 months)

Led clinical support for end-users, triaging suicide and self-harm queries within SLAs, maintaining the support site and Zendesk, and delivering insights to improve user support and client onboarding.

Clinical Support Suicide Prevention Zendesk Customer Support Reporting Onboarding Mental Health

CX Incident Manager

Trusted Employer

Aug 2021 - Jul 2022 (11 months)

Managed incident reviews, conducted assurance activities, led post-incident reviews and remediation to improve incident response consistency and vendor performance across CX functions.

Incident Management Assurance Training Incident Response Root Cause Analysis Process Improvement

Independent DV Advocate

Refuge

Oct 2020 - Jan 2021 (3 months)

Provided specialist advocacy for high-risk domestic abuse victims, coordinated with police, NHS and social services, and implemented protective measures addressing tech abuse and complex risk.

Risk Assessment Liaison Case Management

Safety Moderator

Bumble

Jul 2019 - Aug 2020 (1 year 1 month)

Made complex moderation decisions on sensitive content, resolved safety escalations across channels, contributed to community guidelines and operational documentation to improve enforcement consistency.

Content Moderation Community Guidelines Policy Documentation Cross Functional Collaboration Safety Escalations Quality Assurance Empathy

Crisis Team Practitioner

Turning Point

Jan 2020 - Jul 2020 (6 months)

Assessed and managed suicide/self-harm risk, created safety plans, coordinated referrals with NHS and statutory services, and provided ongoing monitoring until discharge.

Crisis Intervention Risk Assessment Monitoring Mental Health Referral client support Suicide Prevention

Victims Services Caseworker

Victim Support

Sep 2018 - Mar 2019 (6 months)

Delivered tailored 1:1 support to vulnerable victims including CYP, coordinated with police and commissioners, and facilitated access to appropriate services for complex needs.

Casework Risk Assessment client support Referral Management

Nightline Volunteer

University of Leicester

Sep 2017 - Jun 2018 (9 months)

Provided confidential peer support to students, assisting with emotional and welfare concerns and maintaining a safe listening service.

Confidential Listening Active Listening Crisis Awareness Empathy

Education

Degrees, certifications, and relevant coursework

University of Leicester

Master of Science, Crime and Justice Psychology

Activities and societies: MSc dissertation: 'Friend or Foe'—The Cycle of Abuse: Attachment Disorganisation, Dissociation & Attitudes to Intimate Partner Violence.

MSc in Crime and Justice Psychology focused on the relationship between psychology, crime, and law, including application of psychological theories to offender management and evidence-based decision-making.

University of Leicester

Bachelor of Science, Psychology

Activities and societies: Project on Victimology titled 'Is the "victim" label helpful in deciding how society should respond to harms done?' used as an exemplar piece for future MSc students.

BSc in Psychology covering psychological theories, mental disorder, and applications to crime, criminal justice, and assessment of evidence for informed decision-making.