Open to opportunities

Chelsea Manoj Govindaraju

@chelseamanojgovindar

AI-enabled digital content creator and social media manager specializing in content strategy, community growth, and data-backed engagement.

India

Message

What I'm looking for

I’m looking for a role where I can build AI-enabled content, grow communities, and improve engagement with data analysis—while delivering standout customer experiences and strong brand representation across multiple platforms.

I’m a creative, AI-enabled digital content creator and social media manager with international experience across luxury hospitality, customer engagement, wellness consulting, retail, and community building. I leverage AI-powered technologies to strengthen content performance and audience engagement, while staying focused on exceptional customer experience and brand representation.

On international cruises, I served as a client experience specialist onboard a luxury 6-star cruise ship—handling bookings, payments, reception operations, and guest retention. I delivered up to 7 daily fitness classes, provided personalised wellness consultations, and presented educational wellness seminars, while also becoming a top retail performer within the Azamara fleet through strategic client engagement and sales excellence.

In addition to hospitality, I’ve managed social media and visual content through roles that combine operations with digital marketing. I’ve created multi-platform content, responded to online enquiries, monitored feedback and social media trends, and supported content planning and audience engagement—bringing my strengths in content strategy, community management, and data analysis to every campaign.

Experience

Work history, roles, and key accomplishments

Client Experience Specialist

One Spa World (Azamara Onward)

Sep 2023 - Apr 2024 (7 months)

Managed international guest experiences onboard a luxury cruise ship, including bookings, payments, and reception operations. Delivered up to 7 daily fitness classes, ran wellness seminars, and supported retail product selection, becoming a top retail performer within the Azamara fleet.

Customer Service Booking Management Fitness Coaching Wellness Seminars Retail Sales Client Engagement Product Selection

Personal Trainer & Wellness Consultant

Virgin Active

Sep 2020 - May 2023 (2 years 8 months)

Conducted client fitness assessments and developed personalised programmes, providing one-on-one and group coaching. Educated clients on health, wellness and nutrition, tracked progress using performance metrics, and supported retention and member engagement through digital communication and community-building initiatives.

Client Retention Performance Metrics Group Coaching Digital Communication Community Building Member Engagement Educational Content Creation Personal Branding

Restaurant Ops & Social Media Manager

Still Waters Restaurant

Nov 2020 - Aug 2021 (9 months)

Managed daily restaurant operations across front-of-house and back-of-house, including staff scheduling, payroll administration, stock control, supplier relationships, and health/safety compliance. Oversaw social media and content creation for menu offerings and events, handled online customer enquiries, and monitored customer feedback and trends to improve visibility and customer experience.