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Chastine De Guzman

@chastinedeguzman

Product operations specialist at Property Vista who supported Leasing Intelligence (AI) and analyzed churn risk.

At Property Vista, I supported Leasing Intelligence (AI) and PropertyVista CRM, serving as a senior escalation point for complex product and operational issues. I worked with Product and Development on root cause analysis and scalable solutions, and translated client needs into enhancement tickets.

At RealPage Philippines Inc., I analyzed requirements and workflows for property management products, supported implementations, and contributed to quality assurance and solution planning. Earlier, at Trend Micro Inc., I investigated product issues for Titanium Anti-Malware for Consumer Users and shared findings with Product and Engineering.

Experience

Work history, roles, and key accomplishments

Product Specialist III

Property Vista

Jul 2024 - Aug 2026 (2 years 1 month)

Served as senior escalation point for complex P0/P1 issues, led discovery calls to gather requirements, and supported AI-powered PropTech products. Conducted churn risk analysis and coordinated release management.

Product Operations PropTech AI Root Cause Analysis Churn Analysis Release Management Jira Salesforce Zendesk

Solutions Architect II

RealPage Philippines Inc.

Nov 2022 - Jun 2024 (1 year 7 months)

Analyzed business requirements and system capabilities to translate objectives into scalable solutions for property management products. Led requirements discussions and solution planning.

Business Analysis Requirements Gathering Solution Design Process Analysis Impact Analysis Property Management Software

Team Leader III

RealPage Philippines Inc.

Aug 2018 - Oct 2022 (4 years 2 months)

Led cross-functional initiatives for process optimization and product support, analyzed performance metrics, and mentored team members. Coordinated complex incidents and root cause analysis.

Process Improvement Data Analysis Mentorship Root Cause Analysis Cross Functional Collaboration Zendesk

Implementation & Quality Assurance Analyst

RealPage Philippines Inc.

Apr 2015 - Jul 2018 (3 years 3 months)

Executed software implementations by analyzing business requirements and configuring solutions. Validated through QA and functional testing, and created implementation documentation.

Software Implementation Quality Assurance Functional Testing Requirements Validation Documentation Process Improvement

Systems Engineer

Trend Micro Inc.

Mar 2011 - Mar 2015 (4 years)

Conducted detailed analysis of product issues, identified root causes, and collaborated with Product and Engineering teams. Supported process improvement through trend analysis.

Root Cause Analysis Technical Support Issue Analysis Collaboration Process Improvement