Open to opportunities

Chase Jordan

@chasejordan

Message

I deliver reliable field service, customer support, and certified phlebotomy care.

United States

Message

What I'm looking for

I'm looking for a role where I can apply my customer service, technical troubleshooting, and phlebotomy training while supporting reliable day-to-day operations and continuing to build practical skills.

I'm currently supporting clients at AdvaCare Systems by diagnosing technical issues, reducing downtime, and maintaining service quality.

I've mentored team members on technical procedures and troubleshooting protocols, communicated directly with clients to resolve concerns, and managed parts inventory to keep service operations running without interruption.

Previously, I delivered pharmaceuticals for Hy-Vee, planned efficient routes, maintained accurate delivery records, and handled fragile and perishable items safely.

I've also built a strong customer service foundation through cashier work at Hy-Vee and completed CPT-1 phlebotomy certification with more than 100 successful venipuncture draws.

Experience

Work history, roles, and key accomplishments

Current

Field Service Technician

Current

AdvaCare Systems

Apr 2025 - Present (1 year 4 months)

Mentored team members on technical procedures and troubleshooting protocols. Diagnosed and resolved complex technical issues promptly, minimizing client downtime and maintaining operational efficiency.

Technical Troubleshooting Customer Service Inventory Management Mentor

Pharmacy Delivery Driver

Hy-Vee, Inc.

Apr 2024 - Mar 2025 (11 months)

Provided excellent customer service by promptly addressing inquiries and concerns. Maintained accurate delivery records and planned efficient mobile service routes for timely delivery.

Customer Service Route Planning Record keeping

Cashier/Customer Service

Hy-Vee, Inc.

Mar 2022 - Apr 2024 (2 years 1 month)

Delivered exceptional customer service by greeting customers warmly and addressing inquiries. Processed transactions accurately and maintained a balanced cash drawer.

Customer Service Cash Handling Attention To Detail