Aicha User

Research and verify hotel, accommodation, and destination information from multiple sources before content production. Write, review, and optimize scripts for accuracy and storytelling quality. Analyze content performance to continuously improve output. Collaborate directly with hospitality brand partners.

Research and verify hotel, accommodation, and destination information from multiple sources before content production. Write, review, and optimize scripts for accuracy and storytelling quality.

Planned and executed digital marketing strategies to improve product visibility and customer engagement. Produced and reviewed marketing content for website and social media. Organized promotional events and supported brand development. Winning 3rd place in Cosmetics Startup Competition 2021 by Kemenperin.

Started in Front Office handling guest check-in/out and reservations; promoted to Front Office Manager within 6 months. Managed daily front office and restaurant operations concurrently, including daily reporting and financial tracking. Supervised a team of 13 (3 front office, 6 waiters, 4 kitchen staff).

Supported end users (game players) to ensure a smooth, rule-compliant gameplay experience. Documented reported bugs and cheating incidents and escalated to developers with team leader approval. Organized daily, weekly, and monthly community events.

Managed user communities across forums and social media. Reviewed and categorized user reports, feedback, and complaints. Coordinated with developers and moderators to maintain community quality.

Wrote and proofread articles, news, and game information for website and promotions. Created announcements and promotional materials. Coordinated with design and marketing teams.