Open to opportunities

Chanell Rogers-Nelson

@chanellrogers-nelson

Message

Motivated accounting and customer service professional skilled in financial reporting and client support.

United States

Message

What I'm looking for

I seek a role in accounting or finance where I can apply reporting and reconciliation skills, contribute to strong internal controls, and grow within a collaborative, process-driven team.

I am a motivated accounting and customer service professional with experience in financial reporting, internal controls, and client-facing support. At R1 RCM Holdco Inc. I reviewed and analyzed financial reports, prepared monthly, quarterly, and annual financial statements, implemented internal control procedures, and managed month-end close tasks including journal entries, reconciliations, accruals, and adjustments.

Previously, I worked as a Customer Service Representative at Aetna, a CVS Health company, where I answered inquiries, resolved complaints, handled billing and service issues, and provided frontline support via calls and emails. I am adaptable, proactive, computer-savvy, and comfortable working independently while quickly mastering new skills.

Experience

Work history, roles, and key accomplishments

Current

TX Lead, Patient Solutions

Current

R1 RCM Holdco Inc.

Oct 2020 - Present (4 years 11 months)

Reviewed and analyzed financial reports to ensure accuracy and GAAP compliance, managed month-end close including journal entries and reconciliations, and implemented internal controls to improve financial reporting accuracy.

Financial Reporting Month End Close Journal Entries Account Reconciliation Internal Controls Excel

Customer Service Representative

Aetna, a CVS Health

Jun 2012 - Jan 2016 (3 years 7 months)

Provided frontline customer support by answering inquiries and resolving service and billing issues, improving customer satisfaction through timely complaint resolution.