Chanelle Kock

I've processed and negotiated personal lines insurance claims at Old Mutual, from registration and document verification through pre-litigation settlement and payment processing. I kept brokers and clients informed, sourced quotations, arranged car rentals, and identified claims process issues that could minimize fraud.

At Multichoice Namibia, I supported customers across DStv and GOtv through outbound retention, sales, survey, and customer care calls. I updated customer information, handled complaints professionally, supported account changes, and guided customers through decoder troubleshooting.

My administration experience at Paloma Trading CC, Adirome Investment CC, and Telepassport Communications includes filing, documentation, stock receiving, petty cash, banking, scheduling, meeting coordination, client records, and front-desk support.

I'm organised, customer-oriented, and reliable under pressure. I bring strong communication, relationship-building, attention to detail, and working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and email.